Operations Coordinator (Monday - Friday), Feltham
Location: Feltham, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Description
Essential Job Functions:
* Deal directly with clients, customs, and agents to ensure the quickest and best movement of cargo worldwide.
* Prepare documents necessary for export, import, and customs clearance processes.
* Track and trace cargo to ensure proper movement and delivery.
* Populate proper and correct billing and cost information in TMF for accurate invoicing and job costing.
* Communicate with customers regarding freight disposition (tracking & tracing, routing & dispatching, rate quotations).
* Correspond with other company branches and agents to ensure customer satisfaction and excellent service.
* Seek the most profitable shipment mode while meeting customer requirements.
* Adhere to KPIs – DNI, LNR, Cost accuracy, ROTP.
* Ensure compliance with company standards.
* Perform other duties as assigned.
Physical Duties & Requirements:
* Talking, hearing, and using hands to operate a computer and related equipment.
* Sitting for extended periods.
* Walking within the warehouse and inspecting freight.
Other Skills & Abilities:
* Strong knowledge of rules, regulations, governance, and documentation for imports and exports.
* Excellent verbal and written communication skills.
* Ability to work in a fast-paced environment.
* Strong organizational skills to handle high volume and demands.
* Proficiency in Microsoft Word and Excel.
* Perform other duties as assigned.
Disclaimer:
The above statements describe the general nature and level of work. They are not exhaustive of all responsibilities, duties, and skills required. Personnel may be asked to perform duties outside their normal responsibilities as needed.
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