Job Purpose
To conduct all stages of litigated and non-litigated personal injury claims between the value of 5k and 150k in an efficient and pro-active manner.
Key Duties & Responsibilities
* Proactively run a caseload that will consist of Motor Claims (value of 5-150k) with the intention on maximising damages for the client by considering and pursuing all relevant heads of loss.
* Identify and flag vulnerable clients from the outset and record why those vulnerabilities have required extra time, care and attention.
* Obtain all relevant and necessary evidence (medical or otherwise) to establish liability and value quantum ensuring that you follow departmental practice of which agency to instruct.
* Carry out due diligence of your clients at key stages and ensure clients are warned about fraud and fundamental dishonesty at key stages using standard letters and processes.
* Instruct Counsel, attend conferences, Court hearings, JSMs etc., when necessary either in person or remotely.
* Ensure clear and unequivocal instructions are obtained from any relevant lay and/or Litigation Friend and/or insurance clients and that they are fully documented.
* Achieve and exceed various targets set in relation to WIP, fee income, settlements, closure and issuing.
* Ensure clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication.
* Ensure that correct retainers and rates are sent to the client, that costs estimates are updated annually and retainer rates reviewed regularly.
* Scrutinise and cross-reference all evidence for inconsistencies.
* Discuss liability and/or quantum offers with the relevant parties, using the telephone rather than letter whenever possible to build a stronger client rapport.
* Assist with any internal projections or mentoring of staff as deemed appropriate.
Experience & Knowledge
* A Solicitor, ILEX qualified or file handler of substantial experience in the personal injury field.
* A proven track record of running your own successful caseload ideally within a claimant personal injury environment.
* A good working knowledge of the CPR, relevant case law and legislation as well as experience of progressing claims in a timely manner in accordance with the CPR.
* Good working knowledge of MOJ, Part 7 and post October 2023 fixed fees.
* The ability to liaise and build rapport using effective communication with all external agencies during the life of a claim.
* Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge.
Benefits
* 25 days' holiday per annum
* Holiday buy and sell scheme
* Hybrid working model (in relevant role)
* 2 x Volunteering days to support charitable initiatives
* Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
* Medicash cash plan – claim back dental / physio / optical appointments
* My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
* Discounts and cash back on travel and shopping through Medicash extras
* Life Assurance Scheme (4 x salary)
* Pension scheme
* Funded driving theory test (in relevant role)
* Active network of Wellbeing Champions – providing mental health support
* Training and development opportunities
* Funded social events to connect with your colleagues
* Dress for your day policy
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