Location: Halifax (hybrid, min. 1 day a week in office)
Salary: Dependant on experience, apply to find out more
Purpose of Role:
Our client is one of the UK’s Largest Garage Equipment Workshop Service & Spares Provider and is part of a European group that is active in multiple industries including manufacturing, distribution, and service within the automotive aftermarket.
Their strategy is to grow the business and increase their market share by creating the most comprehensive range of products, brands, and value-added services. This important role requires working with business system users, key stakeholders, and suppliers to develop robust systems and processes to drive continuous improvements. You must continually review the market for new applications and systems that could help the business be more efficient and resilient for the future, with overall responsibility within the IT department for the UK operations.
Key Responsibilities:
* Ensure our client's strategies, processes, and security are aligned with the needs of the business.
* Lead the strategy and vision for systems and processes in the UK, working closely with the senior management team in other business support activities.
* Manage daily operations within the UK to deliver internal support to users efficiently and timely, identifying skills and training requirements.
* Develop and continually review IT policies to ensure compliance with legislation, ensuring data and operating & communication systems are fully secure.
* Document all IT support processes and common issues to provide appropriate support and resolution.
* Identify IT or process-related trends and problems, implementing change management based on ITIL principles.
* Provide project leadership or technical lead as required to define, plan, and execute projects successfully within the approved capital expenditure budget.
* Manage external business systems provider to deliver agreed support to the business efficiently and timely.
* Act as the point of contact for all IT-related disasters and system outages, providing regular updates to the business.
* Develop, maintain, and test IT recovery plans linking with the business recovery plan.
* Escalate any issues relating to IT in a timely manner to the senior management team.
* Collaborate with colleagues within our international group, where deemed appropriate.
Qualifications & Requirements:
* IT degree or similar education/professional qualification.
* Minimum 2 years relevant experience working in a senior management role, ideally in a customer service business.
* Leadership, organisational, and people management skills are essential.
* Ability to present, communicate, and influence at all levels effectively.
* Excellent organisation and time management skills are essential.
* Ability to manage and prioritise your own workload, as well as work in a team environment.
* Positive mindset, can-do attitude, and continuous improvement.
* Proficient user of Microsoft Office, Power BI, Forms, Power Apps, and Flows.
* SQL server management and script writing.
* Crystal reporting writing and/or other script reporting skills.
* Current UK driving licence and UK/EU passport, willing to travel.
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