We are currently working with Verisure to find a Scheduler to join their team in Newcastle. This is a full-time position with the opportunity for a yearly bonus (paid quarterly based on performance targets specific to the role.)
What’s in it for you:
At Verisure, they value their team members and offer a comprehensive benefits package to enhance your experience:
• Enjoy your birthday off as a special treat.
• Satisfy your cravings at their onsite coffee shop and canteen.
• Stay active with discounted gym and health club memberships.
• Access private healthcare and MediCash cash plan.
• Unlock a world of freebies and discounts with PerkBox
• Earn rewards through their employee referral program.
• Enhanced maternity and paternity scheme.
• Enjoy discounts on alarm systems.
• Contribute to a greener lifestyle with the Cycle to Work Scheme.
As a Scheduler you will:
• Create and maintain accurate staffing schedules to ensure optimal coverage and service level targets are met.
• Monitor real-time adherence to schedules and make necessary adjustments to optimise productivity.
• Collaborate with call centre managers and supervisors to identify and address staffing gaps and operational challenges.
• Develop and maintain effective communication channels with call centre agents, providing timely updates on schedules and any changes.
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