Job Summary
The Emergency Department Receptionist role contributes to the provision of health care to patients and relatives by providing comprehensive and confidential clerical and receptionist support for emergency attendances and admissions. As part of a 24-hour service, the role supports patients in experiencing a smooth journey through adhering to the appropriate systems, policies, procedures, and processes in the department.
Main Duties of the Job
As this is a 24-hour service, the post holder will be required to cover day, evening, night, and weekend shifts as part of the rota.
The Main Duties Include
1. Providing a full reception service to patients, visitors, and staff
2. To ensure all patients are booked, transferred, admitted, and discharged correctly throughout their journey in the Emergency Department
3. To input and extract data from WPAS
4. To undertake full clerical duties
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About Us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We Live By Our Core Values
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Date posted: 04 February 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,433 to £26,060 a year per annum pro rata
Contract: Permanent
Working pattern: Part-time
Reference number: 110-AC012-0225
Job locations:
Prince Charles Hospital
Gurnos Estate
Merthyr Tydfil
CF37 9DT
Job Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications Essential
* Good standard of education
* NVQ III or equivalent level of knowledge
* Computer literate
Desirable
* ECDL
Experience Essential
* Able to work using own initiative and as part of a team
* Previous experience in a customer care/admin and clerical role
Desirable
* Previous NHS experience
Skills Essential
* Good interpersonal and communication skills
* Excellent customer care skills
* Ability to work under pressure
Desirable
* Experience of WPAS or other patient information systems
Knowledge Essential
* Good understanding of administrative processes
* Knowledge of patient information systems
* Understanding of Microsoft Office software packages
Desirable
* Awareness of vulnerable adult and children policies
* Awareness of incident reporting process
Personal Attributes Essential
* Able to maintain a sympathetic manner
* Able to be flexible with working practices
* Self-motivated and enthusiastic
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer details
Employer name: Cwm Taf Morgannwg University Health Board
Address: Prince Charles Hospital, Gurnos Estate, Merthyr Tydfil, CF37 9DT
Employer's website: https://joinctm.wales/
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