Product Consultant
Location: Luton (mix of client facing, home, and office working)
Salary: £35k (negotiable for the right candidate) + Car + Benefits
Company Overview: This role sits within a well-established computer software company, specialising in the development and supply of works/maintenance and asset management systems to local government and related services sectors. The Company has an unrivalled reputation for the delivery of quality products and services, and a 35+ year history of ethical business practices and consistent profitability.
The company became an employee-owned company a number of years ago. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.
The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme.
Because the Product Consultant role requires visits to customer sites, a company car is provided as part of the package. The Consultancy department is expanding, and they have many opportunities for career progression within the department.
Responsibilities:
1. Product Consultancy: Your prime responsibility is to focus on identifying and delivering high-quality services. You will run or participate in key meetings with clients including requirement sessions, system demonstrations, user acceptance testing, and end-user training.
2. Pre-sales and Identifying Opportunities: Although Consultants are not primarily engaged in sales activity, it’s essential that you have commercial sense and sensitivity because the services you deliver are chargeable. You are expected to identify opportunities that can be developed to the benefit of the customer and the business.
3. Business Analysis: You will collaborate with customers to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
4. Job Scheduling and Task Management: Consultants report directly to the Professional Services Manager but are responsible for managing their own time and prioritising their tasks in accordance with the objectives set by Management.
5. Solution Development: Based on your experience, you will be responsible for assisting in the development of both the product and services, shaping the future direction.
6. Training and Associated Materials: You will be required to conduct key user training to customers in your areas of specialisation at customers’ premises using prepared training materials.
7. Customer Support: First and second line support is provided by the Support Team, but as a subject matter expert you will be expected to provide third-line functional support on escalations.
Skills:
* Strong IT skills and understanding of the software implementation process
* Great communication skills, able to adjust the style of delivery to varying audiences
* Ability to work on different tasks simultaneously, identifying key priorities
* Strong time management, organisational skills, and diligence in preparation
* Excellent interpersonal and presentation skills
* Proven knowledge of analyst frameworks, business processes, and business requirements methodologies
* Proven ability to integrate with teams and build relationships with clients
* Strong analytical skills as well as creative problem solving
* Excellent communication and collaboration skills
Experience Requirements:
Previous software applications experience of large-scale commercial systems is essential, whilst Local Government, Civil Engineering, Utilities, Highways, or construction experience would be advantageous.
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