Local authority in the Cambridgeshire area are looking for a Housing Maintenance Complaints Officer for an initial period until the end of the year. The purpose of the role: To undertake the investigation of complaints, disrepair claims and ombudsman cases in line with Housing Services and the Council's Complaints and Compliments procedures. Investigating, responding to and resolving where possible, to build tenant and leaseholder confidence in the service. To prepare investigation reports and responses, analysing complaints and cases, contacting tenants and leaseholders, liaising with Housing and Estates & Facilities staff, seeking good practice and recommending necessary actions to resolve complaints. To ensure that agreed actions to resolve complaints, disrepair and ombudsman cases are completed within timescales, recording the necessary information accurately and consistently. To work within the Housing Maintenance and Improvement team, supporting colleagues with the activities provisioned by the team in supporting the Responsive Repairs and Voids team - to include (but not limited to) administration of generic customer facing inboxes, processing invoices, managing diaries, producing reports etc - 37 hours per week - Hybrid, 2 days office - 3 home after initial training - £24 - £28 per hour - Contract initially until the end of the year If you would like to discuss the role further call Oliver at Eden Brown on 07435546408 or email o.timmisedenbrown.com. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.