3rd Line Support Engineer
If you're looking for a 3rd Line role where you'll tackle genuinely interesting technical issues and become the trusted escalation point in a supportive MSP, this is an opportunity worth exploring.
If you're ready to step up and become the trusted escalation expert at a supportive and ambitious MSP, this is exactly what you've been waiting for.
This isnt just another support role. Youll become the reliable escalation expert in a well-established, supportive, and growing MSPsolving challenging technical issues for education and small business clients. Based from modern, comfortable offices in the North East, you'll be part of a team that genuinely values expertise and collaboration, providing the reassurance clients depend on.
About Your Role:
If youre seeking an environment where your technical expertise is genuinely valued and your ideas influence how things get done, youll feel at home from day one. As the 3rd Line Support Engineer, youll become the calming voice and trusted advisor the team relies on. Your focus will be resolving challenging tickets, mentoring your colleaguesincluding two dedicated on-site engineers supporting education-sector clientsand ensuring client systems run smoothly, day to day.
Your daily tech will include:
* Microsoft Windows Server (2016 onwards), Active Directory, Group Policies, Hyper-V, VMware
* Cloud tech: Azure AD, Microsoft 365, Intune, JAMF
* RMM & PSA tools including Datto, Kaseya, Autotask
* Networks: LAN, WAN, VLANs, managed WiFi, Sophos firewalls, VPN
* VoIP systems and occasional hardware troubleshooting
Youll Thrive Here If:
You're already established in a 3rd Line role or a confident 2nd Line engineer who's eager for the next step. You genuinely enjoy calmly resolving challenging technical issues, value being the trusted escalation point for colleagues, and appreciate a supportive team culture where your ideas make a genuine difference. In particular, you'll succeed if you:
* Currently provide 2nd or 3rd line support and want more responsibility.
* Have experience in an MSP or education support role.
* Naturally become the reliable voice colleagues turn to when issues escalate.
* Want to join a team that invests in your professional growth.
* Value a collaborative environment where your expertise is truly respected.
* Comfortable undergoing relevant security checks required for working closely with schools (e.g. DBS).
What Youll Receive in Return:
* A competitive salary up to £40,000, reflecting your expertise and responsibilities
* Ongoing investment in your professional growthtraining, qualifications, and genuine opportunities to advance your career
* A supportive, collaborative environment focused on team success
* 28 days holiday (including Bank Holidays)
* Modern, welcoming facilities designed with your productivity and comfort in mind
Interested?
If you're ready to become the trusted escalation expert in a genuinely supportive MSP, wed love to help you explore this opportunity further.