Job Description
With over 25 offices nationwide, Taylor Rose is a top 60 UK nationwide law firm with a market-leading legal consultancy programme.
Due to on-going expansion, we are recruiting for a Lender Panel Manager based at our busy Peterborough Office.
Purpose: To maintain lender relationships, ensure lender requirements are met and relevant processes are in place.
This role involves but is not limited to:
* Managing a team of Lender Panel administrators, ensuring their knowledge and work processes are consistently updated to industry standards.
* Maintaining relationships with lenders, dealing with lender enquiries and/or complaints.
* Dealing with team escalations and enquiries
* Escalating issues to the Professional Standards Manager /Head of Post-Completion Operations as appropriate
* Working with the Professional Standards Manager / Head of Post-Completion Operations to review and improve post completion processes on an on-going basis.
* Flex staff levels to cover busy periods and analyse inflow of work to ensure adherence to both targets and budgets.
* Making lender panel applications and dealing with enquiries. Escalating to Professional Standards Manager and Heads of Department as appropriate.
Documenting common issues and working with the Professional Standards Manager/Head of Post-Completion Operations to resolve.
Overseeing the team’s administrative duties as required
Requirements:
Conveyancing knowledge and understanding of the post completion process
Strong analytical skills
Ability to work well independently and as part of a team
Confident and professional at verbal and written communication
Ability to work to deadlines
Ability to take ownership and resolve issues
Company Core Values:
Aspire: To challenge convention, an entrepreneur with energy for change. To be the best we can be.
Innovate: To creatively evolve our working practices, use our revenue and resources in a virtuous cycle of improving our people, systems and growth.
Integrate: Bring together people and systems into a cohesive force.
Commit: To work with integrity and invest in long term relationships, creating a strong market position and delivering sustained commercial advantage.