IT Support Technician
Leeds (LS10)
Up to £26,000
Your new role
This role is ideal for a Junior IT Support engineer with some experience in desktop support, network and storage infrastructure, looking to develop your first & second line skills.
Responsibilities
To provide technical support, answering support queries either onsite or via phone or email.
To maintain a high degree of customer service for all support queries.
To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
To log all calls on the call logging system and maintain full documentation.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Support users in the use of Computer equipment by providing necessary training and advice.
Work as part of the IT Support team and any other operational/project teams as requested by the IT Manager.
Manage workloads and notify the IT Project & Support Team Leader when KPI/Targets are going to be breached.
To allocate more complex service issues to the relevant IT Support team member.
Raise any security concerns to the IT Project & Support Team Leader or IT Manager.
Maintain reports and logs in line with departmental policy.
Obtain quotes and process orders in line with departmental policy.
Setting up and configuring new laptops and desktops.
Installing authorised software to laptops an...