Communication To welcome patients, visitors, and relatives to the clinical area, providing assistance, support and information where required. Being aware of barriers to effective communication and respondappropriately. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Registered Nurse. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated. To contribute to the handover of the care of patients within the team under the directsupervision of a RN maintaining confidentiality at all times. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty. Use the System One and ICE and other trust systems as required by the clinical area. Please see Job description for full details