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Job Summary:
Caterglobe Ltd is seeking an organized and proactive Service Coordinator (ideally Senior position) to oversee and manage service operations for commercial catering equipment. The ideal candidate will act as a bridge between clients, service engineers, and management, ensuring smooth scheduling, effective communication, and high-quality service delivery.
Key Responsibilities:Service Coordination & Scheduling:
* Schedule and dispatch service engineers for maintenance, repairs, and installations.
* Prioritize and allocate jobs based on urgency, engineer availability, and location.
* Ensure adherence to service level agreements (SLAs) and response time commitments.
* Keep track of job progress and update customers with real-time service status.
Customer Service & Communication:
* Handle customer inquiries, complaints, and service requests via phone and email.
* Provide technical support guidance where applicable and escalate complex issues.
* Follow up with clients post-service to ensure satisfaction and obtain feedback.
* Maintain professional and courteous communication with clients at all times.
Parts & Inventory Management:
* Coordinate with suppliers and engineers to ensure the availability of spare parts.
* Track and manage stock levels for essential components and order as required.
* Work with engineers to ensure accurate documentation of parts used for each job.
Administrative Duties:
* Maintain accurate service records, job sheets, and customer interaction logs.
* Generate and distribute service reports, invoices, and job completion documents.
* Process warranties and liaise with manufacturers for service claims.
* Assist in contract management and ensure compliance with maintenance agreements.
Team Coordination & Support:
* Act as a key point of contact for service engineers in the field.
* Ensure engineers have the necessary tools, documentation, and schedules.
* Coordinate training sessions or briefings on new equipment or procedures.
* Monitor engineer performance and provide feedback to management.
Required Skills & Qualifications:
* Proven experience as a Service Coordinator, Service Administrator, or similar role in the catering equipment or related industry.
* Strong understanding of commercial kitchen equipment and service operations.
* Excellent organizational and time management skills.
* Strong customer service and communication skills (both verbal and written).
* Proficiency in CRM software, scheduling tools, and Microsoft Office (Excel, Word, Outlook).
* Ability to work under pressure and handle multiple tasks simultaneously.
* Problem-solving mindset with attention to detail.
* Knowledge of warranty processing and parts ordering is a plus.
Preferred Qualifications:
* Experience working in commercial catering equipment, HVAC, or refrigeration service industries.
* Familiarity with industry regulations and safety standards.
* Technical background or understanding of catering equipment servicing.
Benefits:
* Competitive salary based on experience, ideally we are seeking for Senior position
* Career growth opportunities within a growing company.
* Company socials throughout the year and annual events