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Danielle McFeely (nee Barnes) Assoc CIPD
Recruitment and Retention Lead at TruckEast Ltd | STEM ambassador
Working hours: Monday to Friday, 8:00-18:00, with a 1-hour lunch break and alternate Saturdays 8:00-12:00.
Salary: Up to £31,000 per year (dependent upon experience)
What benefits do we offer our Service and Parts Advisors?
* 30 days holiday per year (including Bank Holidays), rising to 34 with length of service
* Optional private medical insurance and healthcare cash plan
* Enhanced employer pension contributions
* Refer a friend scheme
* 24/7 mental health and well-being support
* Free on-site parking
Brief description of the role
The Service and Parts Advisor will be responsible for the smooth daily operation of the Service/Parts Reception working within a strong team environment and delivering outstanding customer service to both internal and external customers by way of exceptional communication.
What are we looking for in a candidate?
* Knowledge of heavy vehicle parts and systems
* Current driving licence
* Ability to work within a team
* Ability to work within guidelines and to deadlines
* Excellent written and oral communication skills
* Awareness and understanding of Health and Safety requirements
* Possess excellent accuracy and numeracy skills
* Detail orientated
* Excellent organisation and analytical skills
* Ability to work under pressure and have a solution-driven approach
What does the role involve?
* Ensure a steady and realistic flow of available work through the workshop
* Support and maintain customer’s service schedules, MOT and O Licence requirements
* Provide basic advice and estimates to customers
* Audit job cards (work orders) and associated service documentation for accuracy and adherence to internal and external procedures
* Ensure service and inspection documentation are correctly completed, and customer defect procedures adhered to
* Assist in maintaining a daily flow of quality job cards to Administration for costing/invoicing
* Check and issue sublet order numbers to specialist / external agents and to arrange / plan such works as required
* Pick and deliver correct parts to workshop on time
* Work together with the workshop and other departments
* Return warranty and service exchange units regularly
* Receive and inspect all packages delivered, resolving any problems
* Parts ordering
* Deal with suppliers
* Control stock in cost effective manner
* Deal with customers/colleagues in professional manner
* Provide cover at other branches as and when required
* Any other duties relevant to the smooth and efficient operation of the department as determined by your manager
TruckEast is an equal opportunities employer.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Motor Vehicle Manufacturing
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