Join DHU Healthcare as an IT Desktop & Field Engineer and make an impact!
Generous annual leave entitlement: Standard 25 days + 8 bank holidays, increasing with service up to 33 days + 8 bank holidays. Pro Rata/ Per Annum
Employee benefits: As part of our team at DHU Healthcare, we believe in rewarding you, our colleague, for your hard work and dedication to providing the very best in patient care. As part of our team, you can enjoy a host of benefits to enhance your wellbeing.
Main duties of the job
Are you ready to take the next step in your IT career? As an IT Desktop & Field Engineer at DHU Health Care CIC, you will play a crucial role in delivering high-performing, reliable, responsive, and resilient IT and Telephony services across our operational sites throughout the East Midlands.
Working as part of the dedicated IT and Telecoms Team, you will collaborate with DHU IT professionals and key third-party partners to support our colleagues and ensure seamless technology operations. This role is essential in maintaining the efficiency and reliability of IT services that underpin our organisation's success.
Job responsibilities
* Provide a high level of technical support across all areas of the DHU Healthcare IT and Telecoms services.
* Deal with all hardware and software support for incidents or proactively.
* Respond to software or hardware installation requests.
* Manage, maintain and develop the desktop and mobile deployment utilities.
* Research, find root cause and solve problems independently when necessary.
* Ensure the CMDB and knowledge base is kept updated with fixes and useful information.
* Be included in the IT & Telecoms on-call rota as requested (providing out of core hours cover).
* Strive to deliver in line with agreed Service Levels and escalate where necessary if this is not achievable.
* Maintain an accurate and timely record of all reported incidents, workarounds, and resolutions within the DHU Service Desk toolset.
* Provide high quality customer service using non-technical language to reduce misunderstanding.
* Contribute to Disaster Recovery and Business Continuity planning and testing.
* Be aware of the regulatory requirements relating to staff working for the company.
* Ensure that the information technology and telephony systems are used in a safe, reliable, and consistent manner.
Qualifications
* Desktop and Field engineering experience.
* Extensive experience of desktop hardware, operating systems and applications software including configuration, delivery, and installation.
* Experience of Desktop Deployment server technology.
* Experience of resolving end-user networking incidents.
* Experience of working within an IT Service Desk environment providing 1st and 2nd line support.
* Educated to NVQ Level 3 or equivalent in an IT related subject or equivalent gained through specific relevant experience.
* Excellent verbal communication skills, specifically able to communicate technical information in simple language to staff.
* Ability to investigate technical requirements and solutions and prepare technical feasibility ensuring compliance with standards and regulations.
* Significant desktop and laptop fault finding and diagnosis.
* Extensive knowledge of Microsoft desktop operating systems, Microsoft Office, and Internet services.
* Able to travel between DHU sites to provide IT services, specifically ability to drive.
* Right to work in the UK.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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