Performance and reportingSupport the development of a Workforce Information systems to record and monitor information which can be used to report on and drive improvements in service delivery.Support the development of detailed performance reports to meet requirements of Trust committees and groups and to demonstrate compliance against SLAs, internal and external assessment requirements.Monitor and report on recruitment activity and performance levels using systems such as NHS Jobs, TRAC and ESR in addition to databases and spreadsheets.Record, monitor and report on all Workforce activity, highlighting areas of non-compliance and taking action to ensure improvements are made to enable compliance with external assessment requirements.Co-ordinate and utilise performance information, in the creation of basic routine and ad-hoc reports, highlighting trends and exceptions where appropriate. Service Improvement and Process Redesign (including training)Identify gaps in good practice and support the Head of Workforce Systems & Information in initiating the required action plans to implement process changes.Co-ordinate service improvement projects ensuing progress in recorded and risks identified and provide advice on the process and implementation of process redesign activities within the service.Support the development of process documentation ensuring adherence to identity guidelines, service standards and version control guidelines. Develop and maintain appropriate filing systems ensuring appropriate storage of both paper and electronic resources, including confidential and sensitive documents.Develop information and guidance resources and support and co-ordinate the development of training resources and the delivery of training sessions, to HR colleagues and customers, on a one-to-one and group basis.Undertake any project work as requested by the Head of Workforce Systems & Information which may include a review of existing processes against best practice, national NHS guidelines or legislation, highlighting areas requiring change and recommending changes. Communications and Customer ServiceTo develop working relationships with colleagues and customers that are productive in terms of supporting and delivering your work and which contribute to the delivery of a professional customer focused service.Update the intranet to ensure relevant information and resources are up-to-date and available to customers, including writing news items and creating new content for the site to ensure that the site remains a useful and current resource for customers.Administer and maintain the HR Forms SharePoint systems to ensure the efficient processing of forms and availability of the service. Additional DutiesMonitor quality of own work to ensure that the required standards of performance and ensuring adherence to SLA standards and timescales.To participate in the Trusts performance appraisal system and to undertake any identified training and development related to the post. To be responsible for the self-development of skills and competencies through participation in training and development activities and to maintain up to date technical and professional knowledge relevant to the post.Be flexible in approach to work to undertake any other duties commensurate with the Band across all teams within HR Operational Services and provide cover of absent colleagues when required.