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Proactively making telesales calls to win parts sales over the front counter to retail customers across the west region of RTC. Take overspill incoming calls from customers enquiring about Parts when depots are low on Parts Advisors. Locating parts and raising invoices across all depots in order to facilitate a smooth collect or delivery service to all customers. Always ensuring a competitive sales margin in-line with the business requirement. Working with the Regional Parts Manager to proactively create mini sales campaigns and promote for the west region of the business.
40 hrs Mon-Fri
General Duties:
* Answer calls with the highest level of customer service.
* Prospect current and potential parts customers providing information about the company’s goods, services, and current promotions.
* Liaise with the National Contract Sales Executive, introducing them to potential account customers.
* Promote quarterly/monthly parts promotions.
* Liaise with the regional parts manager for local/group parts promotions.
* Discuss the use and features of various parts with customers.
* Process parts orders in line with company processes.
* Liaise with the depot parts team to ensure customer expectations are met.
* Liaise with depots to deal with any return or refund requests.
Skills and Experience Required:
* Sales and target-driven.
* Influencing others to buy additional parts.
* Experience in a customer-facing position within vehicle parts.
* Excellent telephone manner.
* Effective communication skills, both written and verbal, with internal teams and external customers.
* Numerical ability to work with part numbers.
* Accuracy and attention to detail.
* IT literacy to work within company processes and systems.
* Ability to work independently.
* Team player.
Benefits include 25 days holiday, company pension up to 5% matched, healthcare cashback plan, and work perks.
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