Job Type: Full-time/Part-time
We are seeking a reliable and detail-oriented Shipping and Printing Associate to join our team at Mail Boxes Etc. Weybridge - a busy shipping and printing shop. The ideal candidate will be responsible for handling customer service, processing shipments, and completing a variety of print and copying jobs to meet the needs of our customers. This role requires excellent communication skills, the ability to multitask, and a commitment to quality service.
Key Responsibilities:
1. Customer Service:
Greet and assist customers with their shipping, printing, and related service needs.
Provide advice on packaging, shipping options, and print formats based on customer requirements.
Handle cash and card transactions, ensuring accurate billing and invoicing.
2. Shipping Services:
Process domestic and international shipments via various carriers (e.g., UPS, FedEx, Royal Mail).
Pack and label items securely for shipping, ensuring compliance with carrier guidelines.
Track shipments and handle any queries or issues with deliveries.
3. Printing Services:
Operate printers, copiers, and binding equipment to produce high-quality print jobs, including flyers, business cards, banners, and more.
Assist customers with print design and layout, ensuring they receive the correct formats and finishing options.
Maintain print equipment and ensure it is stocked with paper, ink, and other supplies.
Monitor and replenish shipping and printing supplies such as boxes, envelopes, packing tape, paper, and toner.
Assist in ordering supplies as necessary to ensure smooth operations.
Qualifications:
1. Previous experience in shipping, printing, or a similar customer service role preferred.
2. Familiarity with shipping software and equipment (e.g., label printers, tracking systems) is a plus.
3. Basic computer skills, including proficiency in Microsoft Office.
4. Strong organisational and time management skills.
5. Ability to lift and move heavy packages (up to 10+ kg).
Key Attributes:
1. Friendly and approachable demeanour.
2. Attention to detail, particularly with print quality and shipping accuracy.
3. Ability to work well under pressure and manage multiple tasks.
4. Problem-solving mindset, able to resolve issues efficiently.
Compensation:
1. Competitive hourly rate/salary (based on experience).
2. Opportunities for growth and development.
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