Job summary The Business Intelligence Team is part of The Health Informatics Service and provides high quality information to a wide variety of end users including internal reports and external mandatory returns. The post holder will be responsible for leading on the provision of a high quality, efficient and effective service including the responsibility for developing and implementing best practice performance monitoring that provides actionable insights into the data for Quality Performance across CHFT. Ensuring that all statutory, regulatory and needs of the divisions and areas are met. Driving a culture that embraces business intelligence and enables quality improvement. Main duties of the job The post holder will ensure that appropriate systems are in place to support robust data gathering and analysis enabling effective decision making. There is an essential requirement for the post holder to be fully aware of the business of CHFT, specifically from a quality performance/priorities perspective. They will establish formal and informal networks and work with key individuals across the local health community including clinicians and service managers to ensure the provision of services meets the customer needs. About us We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £52,809 a year per annum, pro rata Contract Permanent Working pattern Full-time, Flexible working Reference number 372-THIS1330 Job locations Unit 13 Ainleys Industrial Estate Ainley Bottom Elland HX5 9JP Job description Job responsibilities The post holder will be expected to take a key role in the management of information that supports Quality Performance and priorities by attending and actively taking part in key strategic meetings, leading on information aspects and will therefore need to have experience of and be fully aware of the business of Quality Performance including the various streams of work that make up this area. Deliver high quality information to support the needs of the Quality Division. To develop a performance framework for activity reporting, which meets the needs of the various streams within this area. Extract data from relevant clinical/database systems and local reporting systems, to produce reports for internal use and external partner organisations. Raise awareness and promote the use of existing and new Business Intelligence Products (Qlik) to CHFT users so that there is an increased awareness of what tools are available to improve self sufficiency. Provide intelligence on Quality performance/priorities, interpreting highly complex reporting requirements, and as required apply national policy relating to performance and apply to the development of new or existing Business Intelligence products (Qlik/KP) Lead the development of Digital Dashboards (e.g KP models) which support Quality Performance including its various workstreams and priorities. To look at how the analysis of information can be made more effective, efficient and insightful through the application of new technologies or skills, e.g. Qlik (KP) To work with other managers within THIS and elsewhere to ensure consistency of approach in all aspects of work, particularly around data standards, ensuring that activity reporting conforms / is in line with national policy. Job description Job responsibilities The post holder will be expected to take a key role in the management of information that supports Quality Performance and priorities by attending and actively taking part in key strategic meetings, leading on information aspects and will therefore need to have experience of and be fully aware of the business of Quality Performance including the various streams of work that make up this area. Deliver high quality information to support the needs of the Quality Division. To develop a performance framework for activity reporting, which meets the needs of the various streams within this area. Extract data from relevant clinical/database systems and local reporting systems, to produce reports for internal use and external partner organisations. Raise awareness and promote the use of existing and new Business Intelligence Products (Qlik) to CHFT users so that there is an increased awareness of what tools are available to improve self sufficiency. Provide intelligence on Quality performance/priorities, interpreting highly complex reporting requirements, and as required apply national policy relating to performance and apply to the development of new or existing Business Intelligence products (Qlik/KP) Lead the development of Digital Dashboards (e.g KP models) which support Quality Performance including its various workstreams and priorities. To look at how the analysis of information can be made more effective, efficient and insightful through the application of new technologies or skills, e.g. Qlik (KP) To work with other managers within THIS and elsewhere to ensure consistency of approach in all aspects of work, particularly around data standards, ensuring that activity reporting conforms / is in line with national policy. Person Specification QUALIFICATIONS / TRAINING Essential Educated to Degree level or equivalent experience Recognised advanced computer literacy qualification e.g. ECDL Advanced or equivalent experience Evidence of continuous professional development In-depth knowledge and application of measurement for improvement techniques and Making Data Count Desirable Holding or working towards a relevant professional qualification KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Significant and recent experience of working within a Health and /or Social Care information department or similar In-depth experience, knowledge and application of using SPC Experience of data/information analysis and presentation techniques Experience of using or developing specialist reporting tools i.e. Qlik products or similar BI product(s) Experience of using or extracting data from databases Detailed knowledge of Microsoft Excel to deliver highly complex analysis Significant Team Leader or Management experience In-depth current knowledge of national and local strategies and policies Experience of managing difficult and complex relationships with colleagues, partners and key stakeholders. An in-depth knowledge of the data used to support Quality Performance/priorities and how it is used to support management decisions and the planning of services Awareness of NHS and IM&T Strategy An understanding of the business structures within Business Intelligence Team and CHFT Good understanding of Cerner EPR and other internal systems, including DATIX In-depth understanding of national and regulatory targets, specifically but not limited to CQUIN's and patient experience Desirable A track record of leadership, performance improvement and organisational change Experience of providing training in Qlik or similar BI product COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential Ability to advise and support customers at all levels within organisation Ability to handle many different tasks at once through planning and organising workload Be accurate and reliable Good social skills / Able to deal with customers Ability to produce high quality work under pressure Personable and articulate Ability to work on own initiative and within a team Energy, resilience, and drive to deliver key work on time Enthusiastic and committed to make changes which will deliver benefits in patient care Person Specification QUALIFICATIONS / TRAINING Essential Educated to Degree level or equivalent experience Recognised advanced computer literacy qualification e.g. ECDL Advanced or equivalent experience Evidence of continuous professional development In-depth knowledge and application of measurement for improvement techniques and Making Data Count Desirable Holding or working towards a relevant professional qualification KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Significant and recent experience of working within a Health and /or Social Care information department or similar In-depth experience, knowledge and application of using SPC Experience of data/information analysis and presentation techniques Experience of using or developing specialist reporting tools i.e. Qlik products or similar BI product(s) Experience of using or extracting data from databases Detailed knowledge of Microsoft Excel to deliver highly complex analysis Significant Team Leader or Management experience In-depth current knowledge of national and local strategies and policies Experience of managing difficult and complex relationships with colleagues, partners and key stakeholders. An in-depth knowledge of the data used to support Quality Performance/priorities and how it is used to support management decisions and the planning of services Awareness of NHS and IM&T Strategy An understanding of the business structures within Business Intelligence Team and CHFT Good understanding of Cerner EPR and other internal systems, including DATIX In-depth understanding of national and regulatory targets, specifically but not limited to CQUIN's and patient experience Desirable A track record of leadership, performance improvement and organisational change Experience of providing training in Qlik or similar BI product COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential Ability to advise and support customers at all levels within organisation Ability to handle many different tasks at once through planning and organising workload Be accurate and reliable Good social skills / Able to deal with customers Ability to produce high quality work under pressure Personable and articulate Ability to work on own initiative and within a team Energy, resilience, and drive to deliver key work on time Enthusiastic and committed to make changes which will deliver benefits in patient care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust Address Unit 13 Ainleys Industrial Estate Ainley Bottom Elland HX5 9JP Employer's website https://www.cht.nhs.uk (Opens in a new tab)