The Division of Surgery covers the following specialties – Anaesthetics, Trauma and Orthopaedic, General Surgery, Gynaecology, Pain Management, Urology, ENT. The post holder will provide an efficient, effective and comprehensive clerical and administrative support to the Surgical Ambulatory Care Unit. The post holder will work in accordance with standard operating procedures and trust policies and procedures, to ensure patients requiring procedures within the department have their pathway managed efficiently and effectively. To provide support to registered nursing staff and other healthcare professionals in the delivery of patient care at a level determined by training, competence and experience. They will also assist in the maintenance of the care environment and perform clerical and ancillary roles as requested. Will be based on SACU but expected to go medical records on a weekly basis to file loose notes. To undertake duties for which training has been received and where relevant, competency based assessment successfully completed.
To provide a high quality reception service, meet and greet patients demonstrating optimal customer service skills, addressing patient’s queries and providing information within your remit or seeking advice and guidance as necessary
·To manage incoming calls and receiving information via other sources from patients, relatives and other members of the trust team, managing, documenting and communicating appropriately to support in the management of the department and patient pathways
·Always demonstrate a professional etiquette
·Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards
·Receiving hard copy and electronic referrals, inputting data to patient information systems accurately and timely in accordance with procedures For One & All 2
·Liaise with other members of the clinical and operational team regarding patient queries or scheduling issues
·Ensure all cancellations are managed effectively in line with the trust access policy and electronic pathways are updated appropriately
·Prepare patient records and information in advance, ensuring all medical notes are available and tracked in and out of the department
·Admit and discharge patients in an effective and timely manner
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two-storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
To provide a high quality reception service, meet and greet patients demonstrating optimal customer service skills, addressing patient’s queries and providing information within your remit or seeking advice and guidance as necessary
·To manage incoming calls and receiving information via other sources from patients, relatives and other members of the trust team, managing, documenting and communicating appropriately to support in the management of the department and patient pathways
·Always demonstrate a professional etiquette
·Handling, maintaining and tracking files and / or patient records accurately, confidentially and sensitively according to approved organisation and governance standards
·Receiving hard copy and electronic referrals, inputting data to patient information systems accurately and timely in accordance with procedures For One & All 2
·Liaise with other members of the clinical and operational team regarding patient queries or scheduling issues
·Ensure all cancellations are managed effectively in line with the trust access policy and electronic pathways are updated appropriately
·Prepare patient records and information in advance, ensuring all medical notes are available and tracked in and out of the department
·Admit and discharge patients in an effective and timely manner
·Planning, organising and prioritising own workload whilst accepting direction and delegation from the Ward sister, Care Group Support and Care Group Managers
·Providing and receiving routine information as assigned to support colleagues, clinicians, patients and other departments and clients
·Requesting necessary items, information or services from other departments
·Maintaining confidentiality and adhering to all organisational policies relating to the job
·Discussing with the Senior Sister any suggestions for service improvement based on experiences within the different specialties.
·Photocopying, faxing and printing as appropriate to the job
·Maintenance and management of specialties’ filing systems
·Handling of post
·Use of computer applications and all relevant databases as necessary and appropriate for the job
·Respond to prioritised work in appropriate order to ensure work is completed within agreed timescales
·Supervise and support junior or new members of the team Non-Clinical
·Supporting registered nursing staffs in ensuring communication systems meet the needs of patients, carers and staff. This will include referring carers and visitors on to the appropriate registered nurse; adhering to the Trust’s complaint procedure with regard to formal and informal complaints; updating notice boards attending staff meetings and where necessary acting as a unit representative at specific meetings at the department managers request.
·Ensure that all areas within the department are clean and tidy.
·Ensure that adequate stock levels are maintained as designated by department manager.
·Receive, check and appropriately store deliveries to the unit.
This advert closes on Thursday 10 Apr 2025