Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Newcastle (hybrid working of 2 days working from home per week available upon successful completion of probation)
About the role
Lycetts Insurance Brokers, who are proudly part of Benefact Group, are looking for a Senior Financial Services Administrator to join our Newcastle office.
Joining our rapidly expanding and innovative Group presents a fantastic opportunity to develop your career and become an integral part of an inclusive, purpose-led organisation.
Key responsibilities
* Managing a team of five Financial Service Administrators.
* Dealing with new business administration in line with procedures and time scales in terms of computer input, acknowledgements, and chasing for outstanding information.
* Preparing quotations and obtaining application forms where appropriate.
* Fostering good relations with clients.
* Answering telephone or other queries from clients and responding to written enquiries.
Knowledge, skills and experience
* Experience managing a financial services team.
* Knowledge of a wide range of financial services products and product providers.
* Experience with provider platforms and websites.
* Experience in obtaining information from clients and providers via telephone & email.
* Good confident customer skills – both written & oral.
* Good organisational ability.
* Sound knowledge of FCA requirements within a financial services role.
What we offer
* Hybrid working available upon successful completion of probation.
* Employer pension contribution of 5% rising to 10% after 5 years membership of the pension scheme.
* Annual Bonus scheme (Discretionary based on individual and company performance).
* Life Assurance cover up to 4 x salary.
* 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years’ service respectively).
* Career development opportunities with funded support and financial incentives for all professional qualifications.
About us
The Lycetts group has over 60 years’ experience of providing a comprehensive range of insurance, risk management, and financial advice to a broad cross-section of commercial and private clients. We are a unique chartered insurance broking and financial services organisation, which strives to be a trusted adviser to our clients and are proud to be part of the Benefact Group, which in turn is owned by a registered charity, Benefact Trust. We are a financially secure, professional, and award-winning organisation.
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and are currently the UK’s 3rd largest corporate donor, having given away £200 million since 2016. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
#J-18808-Ljbffr