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Additional Salary information: 10% night works allowance
Witham Lodge is a Salvation Army Lifehouse and has 30 rooms accommodating men and women over the age of 18 who are experiencing homelessness. We are looking to recruit a Relief Night Concierge/Receptionist who will be the first point of contact for everyone accessing our Lifehouse. This role requires a friendly, approachable person who will be pivotal in ensuring our vision for high-quality person-centred support is delivered.
Key Responsibilities:
* Understand and work within the Mission and Values of The Salvation Army, always acting in a professional and ethical way when representing the organisation.
* Offer front of house service to clients/visitors ensuring they are signed in or out where required and their queries are handled in a professional friendly manner, referring them to the relevant person where required.
* Handling of cash ensuring all accounting records are properly maintained.
* Handle all incoming telephone calls and mail appropriately.
* To use a CCTV system (after training) in line with policy.
* Work as part of the overall team to ensure the most positive experience in Witham Lodge.
The successful candidate(s) will be able to demonstrate:
* Knowledge of the main support needs which are commonly faced by homeless and vulnerable clients.
* Motivation towards supporting vulnerable clients to achieve focused and positive life outcomes.
* Able to work within the Christian ethos of The Salvation Army.
* Good customer service and time management skills with the ability to prioritise workload.
* The ability to successfully work independently and within a team environment.
* Able to work in a busy environment and be solution-focused.
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