A skilled and ambitious Customer Success Specialist is needed to join our customer success team at Selective Marketplace Ltd, a leading womenswear clothing retailer based in Leicester on a full-time basis.
This is an evening role, so you'll work from 2:30 PM to 10:30 PM, Monday through Friday. Due to the location, having your own transport would be beneficial, as we don't offer work-from-home options.
We can offer you a secure position in a friendly environment that pays well, depending on experience and language skills. United Kingdom work authorisation is mandatory.
This is a golden opportunity to join a mighty company and let your career shine!
About Us
We are proud of the culture we have built as we have grown to make Selective Marketplace a place where people love to come to work every day. One of the main drivers of that culture is our home-grown, in-house customer success department.
We don't cold call or upsell. We turn the best CRM technology into trusted communication channels that make us super easy to interact with. Smoothing out the shopping process means we can help thousands of Poetry Fashion and Wrap London enthusiasts continue to enjoy our ranges.
Key Responsibilities:
Promptly responding to customer queries from the UK, US and Germany via email, chat, phone, and social media channels
Liaising with colleagues and managers to find the best solutions for our customers and sharing customer feedback so ...