1st Line Support Engineer - Luton - Consultancy - Up to 26,000 + Excellent Benefits
Overview:
An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a high level of delivery and expertise in their performance. The successful candidate will have experience of working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service.
Role & Responsibilities:
1. Responding to inbound calls effectively
2. Logging customer issues, queries and requests into the internal ticket management system
3. Providing 1st line Server, Network & Desktop technical support
4. Conducting hardware configurations and software installations
5. Managing and working to internal and customer SLA's, escalating problems when necessary
6. Creating and maintaining infrastructure documentation tailored to individual clients needs
7. Taking proactive end-to-end ownership to resolve issues when they arise
8. Managing client expectations through clear communication
Essential Skills & Experience:
9. 0-2 years’ experience in a similar role
10. Previous experience working for a MSP
11. Active Directory
12. MS Windows
13. Office 365
14. Customer-facing experience
15. Confident working to client Service Level Agreements (SLAs)
16. Experience working in a broader service delivery function
17. Able to confidently support multi-site clients
18. An analytical problem solver who is able to work autonomously
Package:
19. Salary up to £28,000
20. Exam success reward
21. Many more excellent benefits
1st Line Support Engineer - Luton- Consultancy - Up to 26,000 + Excellent Benefits