Customer services executive, industrial capital equipment

Customer Services Executive, Industrial Capital Equipment

Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximize account revenue.


Requirements:

1. Engineering Equipment aftersales support experience.
2. School qualification or office-based apprenticeship.


Role:

1. Ensuring our customers have the best equipment ownership experience possible.
2. Develop relationships with customers, understand their business industry, and sell the appropriate services.
3. Upgrade and renew service and support contracts.
4. Own first line customer contact, telephone, email, or other.
5. Relay customer service requirements efficiently to the Field Service Team.
6. Generate new installation documentation for the service team.
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