Location - Winchester
The Firm
Capsticks is a leading provider of legal services to the health, social care, housing and emergency services sectors, as well as in the field of professional regulation. The firm has a turnover of c£60m and around 600 staff - including 450 fee earners - across five offices nationally. We act for a wide range of long standing clients in both the public and private sector, including all forms of NHS organisations, governmental and regulatory bodies, registered providers, insurers, police, fire and rescue services, independent health and social care providers, charities and GP practices.
In 2022 Capsticks achieved a two star accreditation from Best Companies, the specialists whose recognition programme is the standard for workplace engagement - Capsticks is an “outstanding place to work” – Best Companies to work for 2022. The Best Companies accreditation is really important to Capsticks as it focuses on the trust and value we place in our people, their wellbeing and their careers. Capsticks is independently rated as an “outstanding company to work for”.
THE ROLE
The Site Lead’s principal role is to ensure the team is providing an industry leading service with exceptional standards to colleagues and clients. This role involves working with the Central Services Manager to implement a service development plan. The Site Lead will also develop an ongoing training programme for all team on site, ensuring that follow up training is provided and recorded in line with our policies. The Site Lead maintains and is accountable for a high level of health and safety within the Central Services areas in line with policies and procedures from the Health and Safety Committee, helping clients and employees to achieve their health and safety targets. Providing exceptional customer service during every interaction with colleagues and clients, proactively demonstrating and living the firm values and behaviours are all key elements of this role.
MAIN DUTIES AND RESPONSIBILITIES
* Directly supervising the on-site Central Services team, tracking all aspects of performance, and giving regular feedback to the Central Services Manager
* Obtaining and maintaining a full understanding and training of coordinator tasks and responsibilities
* Providing support to the teams with all service area responsibilities including completing coordinator tasks and duties as and when required
* Managing Central Services team in a manner which builds mutual trust and respect, high motivation, personal accountability and team participation
* Responsible for shift patterns, scheduling and coverage including managing sickness and holiday absences to ensure productivity and efficiency is maximised
* Providing real time feedback and holding regular meetings with direct reports, including the review of outstanding training, performance and development opportunities, to help achieve service objectives.
* Managing a structured and efficient workflow for all service areas within your remit
* Promoting a people-first environment and ensuring that all processes reflect this, and all staff are appropriately trained
* Ensuring all financial and budget processes and controls are managed and adhered to in line with firm policies and procedures
* Participating in cross departmental and site projects
* Promoting and participating in firm’s initiatives such as social events and Star Award recognition scheme
* Compliance is required at all times with Capsticks LLP standards
* Ensuring equipment is properly utilised and maintained
* Actively participating in all on site health and safety audits and assessments and overseeing compliance as required
* Contributing to management of supplier relationships (1st level of escalation)
* Collecting and inputting daily/ monthly reporting information and ensuring all paperwork and tracking sheets are correctly recorded and completed
* All other reasonable duties as assigned by the Central Services Manager or Head of division
* Initiating and carrying out elements of the recruitment process. Inducting, training, and developing all Central Services staff
* Working with the Central Services Manager to seek out opportunities to improve the service and find additional ways to support wider firm
* Regularly reviewing services to ensure continuous improvement of their delivery
* Working with the Central Services Manager on maintaining and developing excellent relations including colleagues feedback plan, surveys and gathering regular feedback on performance
* Keeping up to date with current and developing industry related policies, including the development of IT and equipment solutions relevant to our service areas
SKILL SET
* Knowledge of Microsoft Word, Excel and PDF software
* Strong inter-personal skills
* Solution-oriented approach
* Strong communication skills including verbal and non-verbal
* Highly organised and proactive
* The ability to work to tight deadlines on a daily basis
* Conscientious, approachable and enthusiastic
* Knowledge of health and safety processes
* An ability to build a good knowledge of Capsticks, its departments, key personnel, clients, procedures and business practices
* Experience in a leadership role (desirable)
Capsticks is an inclusive employer
At Capsticks we value diversity and we are committed to creating an inclusive and supportive working environment where everyone is able to be themselves and reach their full potential. Capsticks is committed to providing equal opportunities for all and therefore we welcome the unique contributions that you can bring in terms of your education, background, culture, ethnicity, race, nationality, sex, sexual orientation, gender identity, age, disability, neurodiversity, religion and beliefs.
We will make reasonable adjustments to our application and interview process to ensure that you have the best chance of success. We understand that there's not a "one size fits all" approach to adjustments so our team will work with you individually to understand more about your requirements. If you have any questions please contact our Recruitment team on: (Careers@capsticks.com)
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