Hours Per Week: 32
Natural promoters of customer service excellence, our Supervisors are advocates of a first-class shopping experience and go out of their way to ensure that our customers return time and time again. Collaborative and adaptable in their approach, our Supervisors oversee the operational and commercial practices of the store whilst assisting in harmonising efficiencies on the shop floor, helping the wider in-store management team drive commercial growth.
As a Supervisor, you will connect with our customers with personality and pride, acting as a brand ambassador to promote and deliver the outstanding customer experience for which we are renowned. Reporting to the Store Manager, you will stay up to speed on the latest styles and be the driving force behind service in-store, making the customer experience sparkle with your passionate, customer-facing perspective. Efficiently identifying and advising our customers on outfit building will be second nature, and you will strive to help achieve commercial objectives by finding the best style solutions for our customers.
Key accountabilities and KPIs include:
1. Actively greeting, assisting, and selling in a professional and consultative manner with the aim of building multiple sales, championing our high-quality premium products.
2. Working in partnership with the in-store team to deliver an inspirational picture of the TFG vision to maximise branch profitability in line with wider business objectives and promotional incentives.
3. Maintaining a commercial approach to the role and operations, handling transactions accurately with care and attention whilst anticipating future opportunities to keep our customers engaged.
4. Assisting in all tasks required to ensure the smooth day-to-day running of the store, working effectively to promote our brand and products.
About You
As a Supervisor, we will provide you with full training and ongoing support from the start to ensure you have all the tools to succeed in your role. You will need to be reliable and motivated, flexible enough to work on a rota basis, and able to balance shifting priorities in-store. You will engage with excellent communication skills and flourish in a customer-facing environment while sharing your product knowledge and styling expertise. Customer-centric, you will take pride in everything you do, focused on adding value and making the most of every commercial opportunity that arises in-store.
About Us
Hobbs London is a luxury women’s fashion brand, showcasing timeless British style and expert craftsmanship. Since our first shop opened in Hampstead, London in 1981, Hobbs has grown from a small yet sought-after shoe label to a global brand synonymous with the best of British design.
Season after season, each Hobbs collection embodies the multifaceted nature of our modern woman – we pride ourselves on crafting pieces she loves to wear. Tailored to be feminine, you’ll find everyday polish alongside standout event dressing.
Since becoming part of TFG London in 2017, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business.
TFG London Inclusion and Diversity statement of commitment:
At TFG London and across all our brands, we are committed to creating an inclusive culture that welcomes, develops, and celebrates a diversity of backgrounds, experiences, cultural references, ideas, and opinions within our business.
We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated, allowing people to bring their authentic, unique selves to work, where their contributions are valued, abilities enhanced, and perspectives appreciated.
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