Customer Service Advisor Future Opportunities - Orpington and Sevenoaks Stations
Job Introduction
We are seeking proactive people who express enthusiasm in improving our passengers’ experience.
There is lots of opportunity at our Stations to serve our customers and our community and applying for this advert would give you the chance to be considered for the below roles:
* Platform and Gateline positions
* Area General Purpose Relief positions (for these roles, you are likely to require a full driving licence)
* Ticket Sales Executive positions
* Passenger Host positions (Highspeed Stations only)
These customer facing roles involve all aspects of customer service, providing real time information, dealing with difficult conversations and complaints, pro-actively assisting passengers and ensuring all cleaning duties are completed in a thorough manner as well as selling tickets and promoting offers.
As part of these roles, you will be given full vocational training to ensure you have the skills, experience and knowledge required for the role.
Working Here
You will work a varied shift pattern, which includes weekends, bank holidays and night shifts.
You may be required to start work as early as 0530 hrs and some shifts will mean you will finish after the last train has dispatched for the evening – so you will need to have your own transport to get to and from your place of work.
At certain Stations, there may also be a level of lone working required.
Duties may include but not be limited to:
* Safe and on time dispatch of trains
* Safe operation of the gate line and ticket inspection
* Compliance with all safety requirements and emergency procedures
* Cleaning duties ranging from sweeping platforms to maintaining toilet facilities
* Reporting delays, equipment failures, faults, logging any incidents etc.
* Dealing with lost property
* Attachment and detachment of train services
* Completing regular safety and security checks of the Station
The Ideal Candidate
To be considered for this role you should demonstrate the following in your application:
* The ability to communicate effectively at all levels
* The ability to work calmly under pressure
* A ‘can do’ attitude
* The ability to deal with difficult passengers
* Knowledge of Southeastern and our values
Package Description
Southeastern recognises the value of every individual employee and offers benefits that reflect this.
As well as agenerous salary, we offer ancomprehensive benefits packagewhich includes;
* A Contributory Final Salary Pension Scheme
* Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
* After a qualifying period, reduced rate travel on other train operators, including European services
* 32 days annual leave entitlement (which includes bank holidays)
* Access to an array of discounts for retail and leisure products through our benefits scheme.
* Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
* Full training and free uniform
About the Company
About Southeastern
Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.
Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:
* We aim to be the best
* We make the difference together
* We care passionately about our people and our passengers
We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.
If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.
All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.We are unable to offer sponsorship to work in the UK.
This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.
Salary £23,716 rising to £25,759 plus regional allowance depending on location and free travel.
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