EPOS Field Support Maintenance Engineer, Milton Keynes
Client:
System Recruitment Limited
Location:
Milton Keynes, United Kingdom
Job Reference:
26494a341674
Job Description:
EPOS Field Support Maintenance Engineer
We currently have opportunities for experienced EPOS Installation / Field Engineers for positions across the UK.
Key Skills:
* EPOS Installation / Field Engineers
* Chip & PIN devices
* Data Cables
* Tablets
* Data installations
* Cat 5e and Cat 6
* Fibre
Salary: Circa £28,000
Location: Milton Keynes / Northampton / Stevenage / Luton MK9 1LA
As an EPOS Installation / Field Engineer, you must be happy to travel daily and at times stay away from home. The work is based on customer sites, all within Hospitality & Retail environments, and involves driving to various sites daily to perform the replacement, swap out, or repair of customer IT devices. The work is scheduled for 5 days in any 7 and will involve working alternate weekends.
Typically, calls will be scheduled between the hours of 7:00 am and 21:30 pm (8 hr shift) with some night time works involved (customer dependent). Overtime, company van & fuel card, Screwfix card, and Velos credit card will be provided.
Duties will include:
* Installation, refurbishment and maintenance of tills, Chip & PIN devices, Data Cables, tablets, digital menu boards, media screens, kitchen management systems, Wi-Fi, and other industry-related IT equipment.
* Provide on-site swap out services ensuring adherence to customer contract commitments.
* Provide a professional approach to all customers and adhere to all onsite and local escalation procedures.
* Communicate with clients to determine needs and explain complex issues.
* Ensure the process and procedures for all parts whether broken, needing repair, or returning are strictly followed.
* Carry out any project support and installation work as required.
* Support colleagues where necessary at Head Office and in the field ensuring quality criteria is maintained at all times.
* Ensure compliance with all Health and Safety processes and procedures necessary to the role, especially whilst on customer sites.
* Provide a full and exact installation service in line with current and client specifications.
* Carrying out site surveys and audits.
* Complete documentation and reports in a timely manner for review.
The successful candidate will:
* Be self-motivated with a positive attitude and the ability to ‘get the job done’.
* Have a minimum of 3 years’ experience of EPOS installations ideally within the Retail and Hospitality industry.
* Experience and knowledge of data installations (specifically Cat 5e and Cat 6, Fibre).
* Have experience of configuration and commissioning of IT equipment.
* Have experience of cable fault finding on IT equipment.
* Be computer literate.
* Possess excellent communication skills, as the role will involve working alongside other Engineers and liaising with the Client.
* Have the ability to remain calm and professional at all times in what can be a stressful environment.
* Possess excellent organisational skills in a multi-tasking environment.
* Able to work efficiently and complete all relevant documentation accurately.
* Take ownership and assume responsibility.
* Have a full UK Driving Licence.
Qualifications:
* ECS (Ideally)
* CSCS (is a minimum requirement)
* 1 Day CITB Health & Safety Awareness classroom course (within the last 2 years)
Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our blog for more information.
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