Job Description
Recruitment Operations Manager
Salary: up to £40,000
Location: Hackney/Hybrid
Are you an experienced operations leader with a passion for delivering exceptional service, process improvement, and team empowerment? We are looking for an Operations Manager to join Connect2Hackney, playing a vital role in overseeing customer experience, supply chain management, and quality assurance. As a senior leader in the team, you will act as a deputy to the Business Manager, ensuring seamless operations across the partnership and driving business performance.
Key Responsibilities:
1. Lead, train, and manage customer service and administrative teams, ensuring high performance and professional development.
2. Oversee supply chain performance, working closely with suppliers to maintain quality and efficiency.
3. Implement and refine quality control processes, ensuring compliance with contractual and operational standards.
4. Conduct performance audits, providing reports and insights to enhance operational effectiveness.
5. Support the Business Manager in strategic decision-making, acting as deputy when required.
6. Develop and enhance induction, training, and career development programs for staff.
7. Work closely with executive leadership, suppliers, and stakeholders to align operations with strategic go...