Blue Arrow are currently recruiting for a Hearings Support Officer to work with our public sector client in the heart of Edinburgh. This is a busy role, where you will be supporting multiple teams with administrative support. You will be providing exceptional front-facing services at times, whilst also supporting back-office business tasks for the wider team. This is a 12-month contract role and will be based on-site 5 days per week at the client's vibrant, modern city centre office.
The Hearings and Witnesses Team is responsible for trauma-informed, effective, and efficient hearings, with engagement and support for witnesses and attendees being a key focus. This includes developing and maintaining relationships with other bodies and organisations such as the UK Covid-19 Inquiry and core participant groups. The Shared Services and Programme Management team provides a wide range of business support within the Inquiry, covering finance, procurement, business management, executive and management support, property, training, events, IT/systems, human resources, risk management, and programme management.
Main Duties of Role
1. Provide administrative assistance to Inquiry teams, reception cover, and support to the Shared Services and Programme Management Team.
2. Act as the first point of contact for internal and external enquiries to the Hearings and Witnesses Team, ensuring all contact is trauma-informed and person-centred.
3. Support the delivery of hearings by providing reception duties and in-hearing support as required, ensuring compliance with hearing room etiquette.
4. Manage the Hearings and Witnesses diary, prioritising, arranging, and attending internal and external appointments and meetings.
5. Support virtual attendance at hearings by scheduling, issuing invitations, and managing video conferences for key participants.
6. Prepare witness citations, draft responses to correspondence, minute meetings, and perform other administrative tasks as required.
7. Plan and manage key Hearings and Witnesses events, including making announcements at hearings as required.
8. Develop and maintain an understanding of the Inquiry's operations and strong working relationships with key stakeholders.
9. Maintain effective filing and data storage in accordance with records management guidelines.
10. Undertake any other appropriate duties to support the Hearings and Witnesses Team and other teams within the Inquiry as needed.
Brief summary of role: The Hearings Support Officer will work under the direction of the Executive Support Manager. This role involves working with the Hearings and Witnesses team during hearings and providing administrative support to the Shared Services and Programme Management team at other times. The Hearings Support Officer will play a key role in providing excellent service for both internal and external stakeholders, ensuring that the Inquiry's values of being trauma-informed and person-centred are upheld.
The role-holder must be available to work in the Inquiry's office, in person, full-time Monday - Friday. Experience in planning, organising, and prioritising workloads to meet tight deadlines is essential. The role holder must be self-motivated, able to work within a team or independently with minimal supervision, and demonstrate professionalism, sound judgement, and reliability under pressure.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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