Motor Claims Triage Handler
Salary: £23,900
Due to a re-design in this area of the business, we have some exciting opportunities available in our Personal Lines Triage team!
Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.
These are permanent roles and will involve shift patterns covering the hours of 9am - 5:30pm (Monday – Friday).
A bit about the job
As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim. You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team.
Full training will be provided about different parts of the motor claims system; but, you'll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team.
Skills and experience we’re looking for
1. Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
2. Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
3. A willingness to learn, help others and have a team player mentality.
4. Embrace and supports change, to improve our customers’ journey
5. Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
What you’ll get for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
6. Starting salary is £23,900
7. Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
8. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
9. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
10. Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
11. Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
12. Brilliantly supportive policies including parental and carer’s leave
13. Flexible benefits to suit you, including sustainability options such as cycle to work
14. Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
15. We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.