Due to staff being posted, an exciting opportunity has arisen for a Receptionist to join the team at Quakers Lane Surgery. The successful candidate will ensure an effective and efficient reception service is provided to patients and visitors to the practice, both face to face and over the telephone.
24 hours per week over 2.5 Days. We would also require holiday and sickness cover, which could result in working over 5 days depending on practice demand.
Immediate start would be considered for the right applicant.
Main Duties of the Job
1. Meet and greet patients, members of the public, and visitors to the practice in a friendly and courteous manner.
2. Answer general enquiries, explain surgery procedures, make new and follow-up appointments, and receive requests for repeat prescriptions.
3. Receive and record requests for home visits.
4. Complete surgery lists and extract patient notes when required.
5. File and scan medical notes, letters, test results, and other correspondence.
6. Register new patients on the computer system.
7. Ensure that the reception area is left tidy and ready for use by incoming colleagues, along with information about any unresolved or urgent matters.
8. Assist in the closing and securing of the building at the end of the working day.
9. Comply with all in-house and statutory Health & Safety procedures.
10. Attend training courses in-house and externally to develop expertise and further knowledge.
11. Attend Practice Meetings.
12. Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist.
13. Be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the practice. The Practice Manager and Doctors reserve the right to redistribute duties and functions among staff from time to time, and requests for such changes shall not be reasonably refused.
About Us
We are a successful practice with a list size of around 6,500 patients. We have 4 partners and 1 salaried doctor. We are a dispensing practice that works on SystmOne.
Person Specification
Experience
* Experience in a reception or administrative role.
* Experience working on SystmOne.
Qualifications
* Good interpersonal and communication skills.
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