Job summary Due to retirement an exciting opportunity has arisen for a Receptionist to join the team at Quakers Lane Surgery. The successful candidate will ensure an effective and efficient reception service is provided to patients and visitors to the practice, both face to face and over the telephone. This position is 29 hours per week. We would also require holiday and sickness cover, this could result in working over 5 days depending on practice demand. Immediate start would be consiudered for the right applicant. Main duties of the job To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner. Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions and signposting patients. Receiving and recording requests for home visits Complete surgery lists and extract patient notes when required. Filing and scanning of medical notes, letters, test results and other correspondence Registering of new patients on the computer system Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters. Assisting the closing and securing of the building at the end of the working day Comply with all in house and statutory Health & Safety procedures. Attend training courses in house and externally to develop expertise and further knowledge. Attend Practice Meetings. Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist. It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice manager and Doctors reserve the right to re-distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused. About us We are a successful practice with a list size of around 6,500 patients. We have 4 partners and 1 salaried doctor. We are a dispensing practice that works on SystmOne. Date posted 13 February 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Part-time Reference number A1944-25-0000 Job locations Quakers Lane Richmond North Yorkshire DL10 4BB Job description Job responsibilities 1. To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner. 2. To direct patients to the appropriate professional, known as signposting. 3. Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions and signposting patients. 4. Receiving and recording requests for home visits 5. Complete surgery lists and extract patient notes when required. 6. Filing and scanning of medical notes, letters, test results and other correspondence 7. Registering of new patients on the computer system 8. Opening and distribution of post 9. Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters. 10. Assisting the closing and securing of the building at the end of the working day 11. Comply with all in house and statutory Health & Safety procedures. 12. Attend training courses in house and externally to develop expertise and further knowledge. 13. Attend Practice Meetings. 14. Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist. 15. It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice manager and Doctors reserve the right to re-distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused. The ability to work as a team to ensure your own & your colleagues holidays are covered between yourselves in a fair and organised manner. Job description Job responsibilities 1. To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner. 2. To direct patients to the appropriate professional, known as signposting. 3. Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions and signposting patients. 4. Receiving and recording requests for home visits 5. Complete surgery lists and extract patient notes when required. 6. Filing and scanning of medical notes, letters, test results and other correspondence 7. Registering of new patients on the computer system 8. Opening and distribution of post 9. Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters. 10. Assisting the closing and securing of the building at the end of the working day 11. Comply with all in house and statutory Health & Safety procedures. 12. Attend training courses in house and externally to develop expertise and further knowledge. 13. Attend Practice Meetings. 14. Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the role of receptionist. 15. It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain efficient running of the practice. The Practice manager and Doctors reserve the right to re-distribute duties and functions amongst members of staff from time to time and requests for such changes shall not be reasonably refused. The ability to work as a team to ensure your own & your colleagues holidays are covered between yourselves in a fair and organised manner. Person Specification Experience Essential Experience in a reception or administrative role Experience working on SystmOne Qualifications Essential Good interpersonal and communication skills Good IT skills Desirable Experience of working in a GP practice Person Specification Experience Essential Experience in a reception or administrative role Experience working on SystmOne Qualifications Essential Good interpersonal and communication skills Good IT skills Desirable Experience of working in a GP practice Employer details Employer name Quakers Lane Surgery Address Quakers Lane Richmond North Yorkshire DL10 4BB Employer's website http://www.quakerslanesurgery.co.uk/ (Opens in a new tab)