We are looking for an experienced transport clerk to oversee everyday interactions with customers renting or returning trailers.
The right candidate will be responsible for escorting drivers to our sites in and around Leighton Buzzard, carrying out full PDA checks and obtaining final signatures prior to sign-off.
To qualify for this role you MUST hold a valid, clean UK driving license.
Key Responsibilities
1. Meet and greet our customers, either returning trailers or renting trailers.
2. Escort drivers to local respective yards and rent out trailers on PDA.
3. Carry out a full check of the trailer via PDA, obtaining final signature and images of any pre-existing damage.
4. Upon return of a trailer, all new damage must be identified and customer to sign for accordingly via PDA.
5. Update internal daily Google Sheets of movements in/out of all trailers.
6. Answer telephones during peak periods.
7. Ensure the customer experiences a high level of customer service at all times.
8. Ensure all yards are not at maximum capacity and managers are kept informed if this occurs along with any other issues.
9. A good understanding of HGV trucks and trailers is an advantage but not essential.
Reports Directly To: Operations Manager / Managing Director
Salary: Competitive. Based on experience.
Hours of work: Monday – Friday 08:00 – 17:30 with 1 in 4 Saturday morning rota from 08:00 – 12:00.
Holiday: 20 days holiday plus all bank holidays.
Loyalty Bonus: After 2 years of service (1 additional day of holiday and up to an extra 5 days after 7 years).
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