Leeds, United Kingdom | Posted on 23/10/2024
Due to investment and the growth of our Bodyshop business, this has led to an additional opportunity to join our team here at D M Keith! This role offers a salary of up to £43,000 including OTE. This is a fabulous opportunity to join a family-run business, placed in the AM top 100, with further exciting growth planned.
We are looking for ambitious and driven individuals, who are passionate about providing world-class customer service. We live by the mantra that we have one standard and it is world-class.
About the Business
Our business started over 60 years ago and has been in the same family ever since. From our very humble beginnings, we have grown to be in the top 100 car dealers in the country, with an ambition to be in the top 50 very soon. Across our 16 businesses, we have a stable workforce of over 400 people, many of whom have been with us for years. We are always on the lookout for nice, genuine people who genuinely care about our customers and have a can-do attitude.
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family and Fearless, you’ll fit in well here and we’d like to hear from you!
About You
We are recruiting for a Bodyshop Vehicle Damage Assessor to join our established Bodyshop team in Leeds. We’re looking for a candidate who has strong experience as a VDA/Bodyshop Estimator.
The successful applicant will be responsible for creating accurate repair assessments in line with current repair methodology, ensuring they are fair, cost-effective and fully justified. We’re looking for someone who has strong rapport and relationship-building skills; being able to confidently liaise with engineers, customers, and other members of the Bodyshop department and the company as a whole. The right fit for this role will be assured in their assessments, working diligently at all times.
As a Bodyshop Vehicle Damage Assessor you will be highly organised, with a keen eye for detail. The right person will be able to give a variety of different tasks their attention and complete them to D M Keith standards.
We’re looking for an individual who is quick-thinking and adaptable to change, who always strives to provide world-class customer service.
Your duties will include, but not be limited to:
1. Creating accurate ‘right first time’ repair assessments
2. Having a good working knowledge of Audatex and Repair Methods.
3. Being proactive in identifying and implementing effective working processes.
4. You will have high standards of customer service, be a positive and effective communicator and be able to consistently adhere to strict processes. You will be liaising with internal and external customers, work providers and your Bodyshop team maximising the performance of all aspects of the job.
5. This is a busy but rewarding role, requiring a committed and reliable work ethic, alongside a desire to enjoy the role and work within a great team.
6. Customer care is key to our operations and demonstrating great awareness in this area is essential.
What we offer:
1. A competitive salary of up to £43,000 including OTE dependent on experience.
2. Manufacturer training for product knowledge to give you the technical skills you need to be working for part of a franchise.
3. 30 days annual leave inclusive of 8 bank holidays.
4. Discount for servicing and repairs on your family and friend’s cars.
5. If you have worked in retail previously, you will be glad to know we close Easter Sunday, Christmas Day, Boxing Day and New Year's Day.
You must have a valid UK driving license.
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability or other characteristics.
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