Main Duties:
* Timely and effective processing of customer orders both manually and via the system.
* Ensuring all orders are processed in a timely manner following the customer’s journey from order input to after.
* Confirming orders and discrepancies directly with customers and dealing with queries, providing proactive customer updates.
* Communicating with internal and external customers at all levels.
* Full support to the various external sales teams in each business to manage customer accounts, develop existing customers and forge relationships.
* Ensure dispatch of orders achieve scheduled dispatch dates, proactively chasing any stock requirements to ensure full compliance with OTIF (on time in full) measures.
* Identify customers’ needs and collaborate with internal departments to take proactive steps to maintain and optimise the customer experience.
* Gather and analyse customer feedback and make positive steps to use this to drive future improvements and identify new after-sales opportunities.
Experience / Skills:
* Existing knowledge of the supply chain / customer service environment for both UK and International markets is preferred.
* Adaptable in approach and keen to learn new skills in a team environment.
* Excellent interpersonal skills and a customer-centred approach.
* Commercial awareness.
* Able to demonstrate good organisational and time management skills.
* Knowledge of customer engagement platforms and channels.
* Professional approach and have an excellent work ethic and team working atmosphere.
* Experience in gathering and interpreting customer experience information.
* Can-do positive approach, supporting both customers and internal colleagues to meet the business strategy.
* Ability to build relationships, listen and think creatively to find suitable solutions to any issues.
* Customer focused and passionate about what we do, enjoys collaborating and welcoming new challenges and appreciating change.
Additional Information:
Monday - Friday 37.5 hours per week. Working hours are between an 8:00am start (flexible start times) with a 5:00pm finish (flexible finish times). Fridays are 3:00pm finishes.
Hybrid working offered (3 days office, 2 days home).
25 days holiday entitlement.
Save as you earn Sharesave Scheme.
Contributory pension scheme up to 8%.
Life assurance (linked to pension scheme membership).
Free flu vouchers.
Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services.
Free on-site parking.
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