Job Description: Customer Services Representatives will work a 37 hour week, covering 9am till 5pm (Monday to Friday) in the Newcastle Contact Centre.
* Handle customer contacts via telephone and written correspondence.
* Manage time, attendance, and punctuality.
* Ensure familiarity with current Policies/Procedures, processing rules, and systems.
Responsibilities:
* Act as first point of contact via telephone, written correspondence, and forms.
* Guide customers accurately and professionally through business processes.
* Investigate customer issues to reunite them with their funds.
* Adhere to Policies/Procedures, processing rules, and systems.
* Cross-train in all business areas to provide cover for other Contact Centre staff.
* Follow administration policies and procedures with a common sense approach.
Required Skills:
* Excellent telephone manner.
* Ability to work independently and as part of a small team.
* Desire to enhance customer experience and go the extra mile.
Preferred Experience: Previous experience in a Contact Centre, Back Office, or input capture experience.