Do you have a strong background in handling export shipments from start to finish? Do you specialize in working with AOG, time critical, and express shipments?
My client is seeking an experienced Express / Time Critical Freight Forwarder for their Feltham-based company, specializing in multi-modal freight forwarding, particularly within exports. The successful candidate will coordinate multi-modal AOG & express shipments, ensuring customs compliance whilst providing first-class customer service at all times. This is an office-based, Monday-Friday position, working either from 8am-5pm or 7am-4pm.
Key Responsibilities:
* Coordinate multi-modal express and time critical export shipments.
* Manage invoicing and ensure profitability.
* Ensure Customs Compliance.
* Resolve HMRC queries, minimizing duty/tax liability.
* Manage the operational email inbox and procedural workflows for consignments.
* Address and resolve operational issues and customer service concerns.
* Ensure timely and accurate sales invoicing and job costing.
* Process export documents and submit Customs Entry Declarations.
* Build and maintain internal and external relationships.
Key Requirements:
* Multi-modal export experience (air & road).
* Excellent communication and organisational skills.
* Strong knowledge of AOG/NFO & Express logistics.
* Proficient in HMRC Customs Procedures, including Entry submission for Exports/Imports.
* Confident with computer applications, including Excel, CRM databases, and BoxTop (or similar).
* Customer-focused with the ability to build strong relationships.
* Ability to thrive in a target-driven environment.
Package & Salary:
* Salary of £35,000 - £40,000 + bonus!
* Company bonus scheme paid out twice per year (summer & Christmas time)
* Flexi working - choice of start time between 7-8am
* Dress down Fridays
* 25 days holiday + bank holidays
* Healthcare plan with access to consultations with doctors, dentists & other healthcare professionals
* Staff parking
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