Role Summary: We are seeking a highly skilled Senior Systems Engineer with a strong automation mindset and a support background. The ideal candidate will be adept at diagnosing and resolving issues while proactively identifying opportunities for automation and process improvement to enhance system reliability and efficiency. Key Responsibilities: Develop, configure, and maintain automated maintenance plans for MS Azure and Windows environments. Implement automation for system monitoring, capacity management, and proactive issue resolution. Ensure robust backup, disaster recovery (DR), and data protection strategies, validating and remediating as necessary. Conduct access control reviews, including Azure and on-premise Active Directory. Oversee OS patching, upgrades, and compliance using automation tools. Collaborate cross-functionally to ensure seamless client experiences and system stability. Develop and document standard operating procedures and knowledge articles. Continuously evaluate and implement improvements to cloud infrastructure and automation practices. Requirements: Strong experience in IT systems, cloud, networking, and user device technologies, including Microsoft Azure, Windows, O365, VMware, and Citrix. Proven experience with automation and scripting (PowerShell, Python, or similar) for proactive maintenance and issue resolution. Hands-on experience with patching solutions such as Ivanti, Microsoft SCCM, or equivalent RMM tools. Expertise in data protection and backup solutions like Microsoft Azure, VEEAM, Rubrik, or Zerto. Background in proactive maintenance, monitoring, and event management within engineering or support teams. Excellent troubleshooting skills with the ability to diagnose and resolve complex issues efficiently. Strong communication skills with a proactive, problem-solving attitude. Passion for continuous improvement and best-in-class service delivery. Education & Certifications: Bachelor's degree in Information Technology or a related field (or equivalent experience). One or more of the following certifications: Microsoft 365 Fundamentals Microsoft Azure Fundamentals VMware Certified Professional Data Protection Certification For more information, please contact Alice Armstrong at Hayward Hawk. Skills: Monitoring Disaster recovery Azure O365 Citrix