Customer Service Support Manager-Mix of Shifts Including Weekends and BH Min 2 years experience of Tech Support with Leadership / Fully remote NI with Hybrid as an option / Private Healthcare / 10% Bonus / Career Development / L&D Budget / 35 days annual leave / Meaningful Tech for Good SaaS product. An award-winning tech company based in the heart of Belfast with a team of over 50 skilled and motivated professionals, is seeking a Customer Service Support Manager. If you are passionate about enhancing customer experience by leading a Customer Service Support Team, this role is ideal for you! Our client specialises in providing SaaS solutions for healthcare organisations across the UK. Their innovative software has won multiple awards and the team has been recognised as the best in the industry and a great place to work. Benefits As a Customer Service Support Manager, you will join a company that truly values its people, work-life balance, and unique culture. Although the role is advertised as fully remote, you will have the opportunity to collaborate with other teams in the Belfast office if you wish. The attractive bonus, company pension, and investment in personal development make this opportunity unique for anyone looking to make an impact in a SaaS organisation. The Role As a Customer Service Support Manager, you will be part of a carefully balanced rota covering days, evenings, weekends, and Bank Holidays, therefore flexibility is essential for this role. You will lead a team dedicated to delivering an outstanding customer experience by establishing processes to address product and customer inquiries effectively. Your Skills + Aspirations You will possess a min of 2 years experience in supporting a SaaS product or technical application. You will possess strong leadership and team management skills. You will also have a passion for technology and a willingness to learn and develop within the role. If this sounds like the role for you get in touch with Justyna at Adepta Partners for a confidential conversation or simply apply below! Benefits: Work From Home