About the role
No other nail brand has gained as much power, equity and beauty-cultural credibility as The GelBottle Inc. Despite our brand’s young age TGB products are the leading-standard in nail and are proudly displayed in the salons and studios of the most exciting nail techs in our UK home market and internationally - but this is just the start! We incredibly excited to announce we are launching a new landmark beauty destination and it is the ultimate creative expression of The GelBottle Inc’s brand.
As the Assistant Spa Manager, you will work report into the Spa Manager and support with the day-to-day operations of our new flagship spa. This is a chance to join a spa from its inception and contribute to its growing success alongside the wider team.
We are looking for two Assistant Managers: one full-time and one part-time. Please state your preference on your application.
The role includes:
Leadership and Team Management:
o Lead, mentor, and inspire a diverse team of nail and beauty technicians.
o Support the Salon Manager with the weekly rotas for the team ensuring that we are always staffed appropriately for peak opening times and for maximum productivity.
Operational Excellence:
o Enforce standard operating procedures (SOPs) to streamline workflows and enhance efficiency.
o Support the Salon Manager on inventory management, including procurement, stock control, and supplier relations.
o Support the Bar Host Team to ensure the clients & guests are fully looked after and provided with refreshments from our on-site salon bar.
Customer Experience and Brand Advocacy:
o Champion the brand ethos and uphold its reputation for exceptional service and product quality.
o Interact with clients to address inquiries, resolve complaints, and solicit feedback to continually enhance the customer experience.
o This will include some occasional events in the Salon.
Financial Management:
o Leverage data analytics and salon management software to inform strategic decision-making and drive business growth.
About you:
You will champion our impeccable standards and love interacting with clients to provide the best possible experience. Ideally, you will have previous experience in an Assistant Manager or Spa/Salon Supervisor role for a luxury day salon or spa. In addition, we think you'll also need:
* In-depth knowledge of salon products, services, and industry trends, coupled with a passion for staying abreast of emerging innovations.
* Salon management skills in software is essential to streamline operations and enhance customer experiences.
* Beauty Therapy Level 2 certification or above (additional qualifications in nails, beauty, aesthetics and salon supervisory management are highly desirable).
* Flexibility to accommodate a varied schedule, including evenings, weekends, and holidays as required.
Why TGB?
Our salon will offer unprecedented access to The GelBottle Inc’s artistry teaching and nail techs who have gained notoriety as leading creatives using our products and techniques. Our space will marry our superior colour portfolio, technique and constant innovation with effective and world-class treatments.
This is a chance to join a brand new salon within the heart of Brighton and play a key role in the success in TGB's continued journey and as additional benefits, you will also receive:
25 days holiday + bank holidays
Birthday present (after one years’ service)
Base salary + commission
Healthcare cash plan (via. Health Shield)
Product discount
Treatment discount
Life assurance + Pension scheme
Regular funded company events