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Sector: Travel and Tourism
Role: Manager
Contract Type: Permanent
Hours: Full Time
Job Details
Salary: Competitive
Location: VHQ, Crawley
Closing Date: 23rd February 2025
At Virgin Atlantic Airways, we believe that everyone can take on the world. As we embark on this exciting journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo.
In a nutshell
Reporting to the Manager - Planning and Analysis, you will be responsible for the management and Service Level Agreement (SLA) delivery of the hotel and transport providers supporting the Pilot and Cabin Crew Operation.
Day to day
You will ensure hotel and transport arrangements are in place at each location served by Virgin Atlantic, ensuring value for money, internal stakeholder satisfaction, and delivery to contract.
You will work closely with various business areas and collaborators both internally and externally to uphold a smooth and efficient operation, including the Hotel and Travel Operations team, Procurement, Finance, Security, and our Industrial Partners, along with hoteliers and transport providers.
You will actively engage with senior stakeholders to balance crew satisfaction, cost, security, and operational deliverability. The role holder will represent Virgin Atlantic externally and with senior stakeholders internally. Participation in various on-site and off-site meetings to discuss topics, including negotiating new contracts and developing relationships, is required.
You will ensure budgets are adhered to, and all activities within your team align with company policy and are documented.
About you
As Lead - Hotel & Travel Contracts, you will need to be a forward thinker, excellent at cultivating and building relationships. You will likely have a background in the aviation/hospitality sector with experience in successfully negotiating rates with third parties. If this sounds like you, and you meet or exceed the criteria below, we'd love to hear from you:
Essential
* Proven experience working with third parties to deliver a high-quality outcome.
* Able to build exceptionally strong relationships both internally and externally, including with senior figures.
* Able to communicate clearly and concisely, both verbally and in writing.
* Able to adapt to different cultures and approaches.
* Excellent organization and forward planning skills.
* Ability to resolve conflicts and influence senior stakeholders.
* Comfortable with budgets and contracts with good attention to detail.
* Able to remain calm under pressure.
* You will have high-grade passes in Maths/English at GCSE level as a minimum.
Desirable
* Knowledge of hotel/travel contracting and delivery to SLA.
* A good understanding of airline operations.
* Strong analytical skills and able to draw insights from data.
Our recipe for leadership
At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit.
Be yourself
We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. We encourage you to let us know if you'd like a little extra help with your application or if you have any individual requirements at any stage along your recruitment journey.
Company
Richard Branson founded Virgin Atlantic in 1984 with the intention of shaking up the aviation industry. We’ve grown from a small team to a global network that employs thousands of wonderful people worldwide.
When it comes to our people, they’re a passionate lot, united in creating something different. It’s always been like this. It’s in our DNA, and it was ignited within us from the moment we started flying. So, step on board, get ready to find your purpose, embrace your human spirit and let it fly.
Our ways of working
We’re on a mission to become the most loved travel company, but with this comes great responsibility. We must support all of our people to embrace a growth mindset.
Our people & networks
At Virgin Atlantic, we want to inspire everyone to take on the world, championing inclusivity, activism, and challenger spirit.
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