-- Join Our clients Dynamic Team as a Customer Service Hero! --
Are you a skilled communicator with a passion for delivering outstanding customer service? Do you thrive under pressure and love resolving challenges in real time? If so, we want YOU to be a part of our clients growing team!
Position: Customer Service Representative (Inbound Calls & Support)
Location: Milton Keynes
Type: Full-time, Permanent - Monday to Friday (08:30 - 17:00) and one Saturday to be worked each month on a rota basis.
Salary: £25,200 per annum
Hybrid role: 3 days in the office and 2 days at home.
What You'll Be Doing:
1. Responding to customer calls and emails, handling inbound queries with expertise and a friendly approach.
2. Logging calls and keeping customers in the loop with ETAs and job progress updates.
3. Providing timely communication on the status of repair calls, including any delays or changes.
4. Resolving customer complaints with patience, professionalism, and a focus on providing a first class customer experience.
What We're Looking For:
1. A Calm and Confident Communicator: You'll have an excellent telephone manner, keeping cool under pressure and providing clear, concise updates.
2. Experienced Customer Service Pro: You've already been in an inbound customer service role, and you know how to manage customer expectations while providing outstanding service.
3. Organised & Methodical: You're the type of person who enjoys keeping things structured and ensuring every task gets done efficiently.
4. Able to Juggle & Prioritise: Time management is key, and you can seamlessly handle multiple tasks while meeting deadlines.
5. Team Player: You work well with others, always collaborating to solve problems and improve the customer experience.
6. Self-Motivated: You take initiative, are proactive, and are always looking for ways to improve.
Quality Personnel acting as an Employment Agency & Business.
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application.
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