Are you a dynamic and results-driven leader with a passion for fitness and business management? We are seeking a motivated General Manager to oversee the operations of a high end Fitness and Wellness facility, which also includes one of London's largest Crossfit boxes. As General Manager, you will play a pivotal role in driving the success of the site and ensuring an exceptional experience for the members. The Role ● Salary: 50,000 ● Working Hours: 40 hours p/w (minimum) ● Amazing working perks including access to the gym and all its facilities ● Leave: 28 Days per annum. (incl. Bank Holidays) Responsibilities: Operational Management: Ensure the efficient and effective daily operation of the studio. Address and resolve operational issues. Implement and ensure compliance with standard operating procedures. Conduct regular health and safety audits, train staff on procedures, and maintain records of incidents. Oversee and manage cleaning schedules for all areas. Develop and manage the studio’s budget in collaboration with the Support Hub team. Monitor and report on financial performance, including attendance, revenue, stock, payroll, and cost controls. Communicate strategic goals and decisions from the Support Hub to studio teams and act as a liaison. Provide feedback to senior management on strategic initiatives and studio performance. Develop and manage staff schedules, approve time-off requests, manage overtime, and address attendance issues. Maintain accurate records of operational activities. Use data to analyse trends, identify areas for improvement, and develop action plans. Customer Service Excellence: Maintain high levels of customer service and ensure exceptional customer experiences. Develop community strategies and integrate this mentality into staff training. Actively monitor and strive to deliver constant exceptional customer experiences. Team Building: Recruit, train, and onboard front-of-house team members. Create a fun, challenging, and rewarding work environment. Manage, coach, and develop studio-based operational team members. Incentivise team members in line with company policy. Lead ongoing learning and development of team members on company systems and processes Mentor team members for success and personal growth. The Person: Proven experience in a management role within the fitness or wellness industry, with a track record of achieving business objectives and driving growth. Strong leadership skills, with the ability to inspire and motivate a diverse team towards achieving common goals. Proven track record in managing change, building a team and developing talent. Excellent business acumen, financial management skills, and the ability to analyse data and make informed decisions. Exceptional communication and interpersonal skills, with the ability to build strong relationships with members, staff, and external stakeholders. Solid understanding of fitness industry trends, member needs, and customer service best practices. Demonstrated marketing and sales expertise to drive membership acquisition and retention strategies. Proficiency in using software systems for managing member databases, scheduling, and financial reporting. Strong organisational and problem-solving skills, with the ability to manage multiple priorities effectively. Ambitious with an entrepreneurial mindset. Understand the importance of KPIs Able to work shift pattern, early’s, lates and some weekends. First Aid certification and knowledge of health and safety standards within a fitness facility. If you are ambitious and have a passion for fitness and a drive to succeed, this is the role for you If you have a passion for fitness and a drive to succeed, helping really put this gym on the map, then this is the role for you Your recruiter for this role is Evgenia Koroleva, Co-Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please ‘apply now’. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.