We are looking to recruit for an experienced trade counter / customer service executive to work within our busy established offices based in Gloucester. You will be the key contact between the company and their customers. This is a client-driven role and will be responsible for partnering with our customers to understand their needs, drive sales to achieve financial targets and ensure they experience excellent service.
Responsibilities
* Act as a key contact for the customer into the business.
* Process incoming orders and queries from department mailboxes.
* Distribute order acknowledgements and product availability updates directly to customers.
* Produce and communicate Invoices to customer contacts.
* Proactively drive sales through specified accounts to achieve financial targets
* Participation in outgoing call campaigns to specified customers.
* Updating/creating process sheets
* Take responsibility to identify and correct any errors, escalating as needed to ensure the issue is effectively resolved.
* Proactively advise both internal and external contacts of any stock issues that affect availability and delivery.
Skills
1. Previous telephony experience; confident speaking to customers over the phone.
2. Ability to proactively problem solve and manage situations.
3. Competent in all Microsoft Office programs
4. Desirable: French spea...