Key Account Manager – London Specialist imaging instrumentation Permanent, full-time Remote working with travel to visit customers £ competitive, depending on skills, background and experience Scope of the role: Managing existing client relations, develop prospective clients through the full sales lifecycle and ensure that every client receives an outstanding service level. Role profile: Delivery of the sales plan through development and execution of the sales strategy for your territory, frequent review of the strategy and maintenance of an existing customer base. Understand potential customer requirements, challenges and pain-points in order to craft suitable solutions that meet their individual needs. Ensure customer issues are resolved in a timely manner without need for escalation. Take responsibility for providing quotations to customers, arranging product demonstrations, capturing all sales/account interactions on the CRM and taking ownership for resolving issues for clients before they result in lost opportunities. Maintain a clear, regular and transparent dialogue with customers regarding their orders for estimated delivery, installation and any sales related issues. Lead, plan and organise territory meetings to convey ongoing business development targets, maintaining a strong internal communication structure. Ensure leads registered through the sales office for your territory are followed up quickly and effectively. Create and execute a pre-demonstration plan for onsite client meetings, recommend preferred supplier products to customers and produce tender response documents. Develop extensive product awareness specific to the imaging equipment relevant to the Life Science market and their possible applications. Maintain a full and up-to-date awareness of market and competitor insights, share with the wider team and ensure the business are mindful of creating solutions that reflect what the industry expects. Your background: BSc in a Biological Sciences or related STEM discipline (or equivalent). Sound and current awareness of the UK capital equipment market. Demonstrable experience in delivering against sales targets, with exceptional customer care skillset. Able to demonstrate a creative, proactive and consistent approach to business development, relationship building and meeting targets and deadlines. Curious by nature, driven to fact-find, understand the bigger picture and be creative. Proficient MS Office skills, CRM/databases and occasional able to work outside of normal working hours, some overnight stays as required and international travel as required. Your clients will be based in and around London zones 1-6 so you will be based locally. It would be beneficial to have a thorough understanding of the London R&D customer base and landscape, within Life Science and Bioscience. An awareness of live cell imaging would be helpful, though not essential. Apply here or contact bec.johnstonsrgtalent.com / 01223 978502.