Customer Service Representative Location: BN1 Job Type: Full-time Salary: £12 - £15 per hour We are seeking a Customer Service Representative who is passionate about providing exceptional customer service and support. This role involves handling various customer interactions, ensuring customer satisfaction, and maintaining excellent service standards. Day-to-day of the role: Answer customer inquiries regarding our products and services, providing accurate and timely information. Process orders and transactions with attention to detail and efficiency. Conduct proactive customer outreach to enhance customer engagement and satisfaction. Respond to customer requests via phone calls and emails promptly and professionally. Maintain thorough and accurate records of customer interactions and transactions. Investigate and resolve customer complaints quickly and effectively, ensuring customer satisfaction. Collaborate with other departments to streamline customer service processes and improve overall service delivery. Required Skills & Qualifications: Proven experience in a customer service role. Strong communication and interpersonal skills. Ability to handle stressful situations and remain calm under pressure. Proficient in using customer service software, databases, and tools. Excellent problem-solving skills and the ability to think critically. Strong organisational skills and attention to detail. A team player with the ability to also work independently. Benefits: Competitive hourly rate. Opportunities for professional development and training. Supportive and dynamic work environment. Access to employee assistance programs. To apply for this Customer Service Representative position, please submit your CV