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Base pay range
Hotel FOH Manager - Paddington - £46,000 + Tronc (Immediate Start)
Location: Paddington
Hours of Work: Mon - Fri 8am - 5pm
Basic Salary: £46,000 Per Annum
We have a fantastic role available for a Front of House Manager at a prestigious 5* hotel in Paddington. The successful candidate would ideally need to have a strong FOH background, managerial experience, and preferably a background in the hotel industry. Must embody professionalism, impeccable presentation, and a vibrant personality.
Key Responsibilities
* Manage the FOH division's respective budgets.
* Ensure all set KPIs are met or exceeded.
* Build a strong team that is motivated and performs with consistency.
* Foster a collaborative environment within FOH and all other areas of the hotel.
* Ensure team training, development, and succession planning within the FOH division in line with training targets and business needs.
* Ensure the team is trained to perform to the highest LQA and AA standards with consistency.
* Assess guest's needs and implement/review/revise policies and procedures to enhance guest experience.
* Monitor guest feedback across all platforms and ensure effective initiatives are implemented to improve the NPS, GRI, and Tripadvisor scores.
* Ensure regular meetings are held to discuss performance and solutions.
* Handle guest complaints efficiently and up to the highest service standards.
* Ensure deadlines are met across all FOH divisions.
* Operate to the highest H&S standards and ensure targets are met across four annual audits.
* Conduct regular meetings with team members and direct reports: 4-8-12 week reviews and quarterly performance reviews.
* Recruit new FOH team members.
* Improve the team member engagement score.
* Address performance issues in line with HR policies and guidelines.
* Be available for weekend Executive on-duty coverage and duty management shifts as required.
* Communicate clearly and professionally.
Key Requirements
* Minimum of 2-3 years of experience in hotel front office management or guest services, with at least 2-3 years in a supervisory or managerial role.
* Proven experience in leading and motivating a team.
* Experience with hotel property management systems (PMS) and booking software.
* Exceptional communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* High attention to detail and commitment to providing top-tier customer service.
* Ability to work under pressure and maintain professionalism during stressful situations.
* Knowledge of hospitality industry standards and best practices.
* Familiarity with financial procedures, including budgeting, forecasting, and billing.
* Understanding of health and safety standards in a hotel environment.
* Strong leadership capabilities and a passion for training and developing staff.
* Ability to work independently and as part of a team.
* Flexible and adaptable, with the ability to adjust to changing business needs.
If this role is of interest to you, please apply for the role below.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Hospitality
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