Role: Infrastructure Operations Analyst
Location: Leeds City Centre
4 days on/4 days off
Shifts: 12 Hours: Both day + night shifts
Salary: Up to £32,500
We are working closely with a leading professional services firm to recruit an Infrastructure Operations Analyst. My client are a fantastic organisation who work with reputable clients around the world. My client put a real emphasis on developing their employees and there will be the opportunity to move into other areas of the business or relocate to other countries in the future. A brilliant role that will really enhance your CV and set you up for future career progression.
This role operates on a 4 on & 4 off shift pattern; this comprises of:
* Two 12 hour days 7am-7pm
* Two 12 hour nights 7pm-7am
This rota will include Bank Holidays as the team covers 24x7 365 days a year.
Main responsibilities of the role
1. Monitoring of internal systems & processing alerts
2. Raising & managing incidents via ITSM systems
3. BAU tasks
4. Manage major incidents and ensure changes are dealt with appropriately
5. Provide a high standard of professional customer service at all times
6. Ensure incident OLA and SLA's are met
7. Work collaboratively with other teams in the business such as the infrastructu...