An Amazing Career Opportunity for an Operations Manager
Who are we?
At Questex, you can make an impact by helping suppliers and buyers connect more efficiently and effectively. Questex is a leading global events, media, and business information company, yet we are still a place where your voice is heard, and your ideas are appreciated. So, you can make an immediate difference in our success while advancing your career.
Questex drives business forward through a rich engagement platform centered on leading events and surrounded by data insights and digital communities.
Questex is currently seeking an Operations Manager to lead in managing the event operations for the UK based Hospitality Events. This position manages all venue, food and beverage, and operational activities for assigned shows/conferences. Assists in supporting these functions from inception to completion, including performing initial site research and proposals, and implementing all contractual arrangements for vendor services, attends all assigned shows/conferences and is responsible for coordinating on-site operations. The successful applicant must be able to meet deadlines, handle multiple priorities, have strong interpersonal and organizational skills, and be detail oriented.
As our Operations Manager, you’ll support Questex’s success by:
* Responsible for show specific financial management including budget creation, monitoring revenue/expense performance, and proper forecasting as requested by the Operations Director.
* Lead and contribute to the management of all aspects of conferences, meetings and events (pre-planning, onsite execution and post event wrap up).
* Communicates regularly with all contractors including the general services contractor, venue staff, sales, catering, banquet, and audio-visual and services managers to arrange for all event needs.
* Supports Operations Director with negotiation when necessary, including negotiation of venue tenancy contracts for room rates, space requirements, complimentary rooms, percent increase limitations, cancellation policies, catering, security, audio-visual, parking and any additional needs.
* Develops and maintains communications with exhibitors to ensure their needs are being met and provide an open forum for them to ensure that problems are discussed and resolved.
* Develops and maintains solid professional relationships with all sponsors as well as other departments in the event group.
* Supports Marketing Director and Registration Director on event registration needs.
* Manage audio/visual and production planning and execution.
* Monitor onsite management of event set-up and execution including décor, production, transportation, and entertainment.
* Plan and attend site visits, creating meeting agendas and post visit reporting.
* Manage and maintain the operations timeline.
* Coordinate and manage all show orders and communications with venues and show vendors to include catering, room sets, electric, internet, rigging, exhibition booths, floorplans, security, audio visual, and registration.
* Develop an on-site attendee journey map and work closely with the creative design team on sign design and production.
* Manage the sleeping room blocks and arranges all travel and hotel accommodations.
* Manage event sustainability ensuring carbon emissions are reduced and measured where applicable.
* Coordinates exhibitor needs with the sales staff; manages the updating and creation of floor plans for each event to ensure proper exhibitor/sponsor placement.
* Coordinates the production and positioning of all signage; provides input into the creation and maintenance of all operations contact with sponsor information packs, security briefs, and onsite roles and responsibilities.
* Coordinates with Registration Manager all aspects of exhibitor and attendee registration, including advance and on-site registration.
* Manages all on-site functions at assigned events, including exhibit hall, meeting rooms and coordinates with registration.
* Complies with all facilities contracts and general contractor agreements.
* Contribute effective, constructive ideas to the Operations Director in the planning, budgeting and execution process.
* Manages on-site and off-site functions at assigned events, including all meeting rooms, other event spaces, yoga and wellbeing sessions, exhibitor networking events.
* Travel both domestically and internationally and work overtime as needed to attend events and any client meetings.
* Maintain and manage all H&S requirements for the events.
* Manage, create and regularly update master files for each event.
* Maintain regular event reports to include financial status and overall logistical status.
* Performs additional duties as assigned by the Operations Director.
Your Experience and Education include:
* A minimum of 3 years’ experience in event production, hospitality or high-end meeting/conference planning.
* Working knowledge of personal computers and MS Office, cost management and budgetary responsibilities.
* Contract negotiations and implementation experience is critical.
* Experience with hotel and/or banquet sales or facilities management and planning.
* Ability to travel required.
Who you are as a Team Member:
* You proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking.
* Exceptional communication skills, both written and verbal.
* Strong team player and ability to work well with others.
Why Apply?
* Why we are here: Helping people live longer and live better by focusing on the Experience Economy.
* What we do: We connect buyers and sellers.
* How we do it: Easy to work with. We deliver superior results. Provide world-class experiences.
* Our DNA is our guiding principles: Collaboration, Honesty & Transparency, Curiosity, Growth, Fun, Purpose Driven.
OUR CULTURE
At Questex, we listen to each other and to our customers. And we have fun in a fast-paced, vibrant and supportive environment.
YOUR INITIATIVE
At Questex, you will join a fast-growing company of bright and ambitious but easygoing people from a diversity of professions, experiences and backgrounds.
OUR REWARDS/WHAT WE OFFER
Questex celebrates the contributions of every member of our team by providing a dynamic and caring work environment, competitive benefits package designed to ensure our employees physical and mental health are top priority.
* Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills.
* Mission-driven culture with an enthusiastic, professional team.
* The expected base salary for this position ranges from £45,000 - £50,000.00.
Questex is an Equal Opportunity Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/ Gender Expression/Age/Military or Veteran Status/Citizenship Status, or other protected characteristics under federal, state, or local law.
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